Discount Tire is a tire store and rim shop offering a wide selection of tires and wheels for cars, SUVs, and trucks. Located in Comstock West in Kalamazoo, they provide services including tire installation, rotation, balancing, flat repair, and free air pressure checks. Many customers report good service and fair prices, with one noting they received new tires without an appointment and were finished in 90 minutes, leading to a high recommendation. Some reviewers state they have never had a bad experience, describing the staff as professional and understanding, and never feeling talked down to. However, experiences can vary. Several reviews mention issues with appointment scheduling, including waits despite booked appointments and not being on the schedule upon arrival. There are also reports of pushy sales tactics, with salespeople attempting to hard sell more expensive tires than the customer requested. Inventory and communication problems have occurred, with stories of special orders being delayed, incorrect stock information, and tires arriving separately or with tracking issues. One customer noted generally good service but observed an old man waiting unattended for an air check despite many workers being present. While these negative experiences involve frustration and wasted time, positive interactions with helpful staff have also been noted, with one employee resolving a stock issue by offering a complimentary upgrade.
