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“I’m very pleased to say an employee Shanell was very helpful in making sure my business was taking care of. Seeking knowledge from peers get me the answers I need. Kudos to worker who actually work???”
“Dave Malaj helped me with gaining access to a personal loan to purchase a car with no difficulty on my part. He made sure all paperwork came to me and was easy to work with. I am thankful for the ease with which he made the whole process. I also appreciate how he communicated everything to me without any questions coming up for me. I am a senior citizen member who has been with the Credit Union for over 15 years, and I appreciate the fact that I can depend on you so clearly! Thank you!”
“Great place and excellent staff, they will help you and support you with any questions or comments!Definitely recommend this to everyone, they are so welcoming and help everyone out!”
“I talked to Julie and went over my personal loan application. She explained the options I had, and what they emailed. She made sure I had complete understanding of them. I had my positive reply in about an hour, signed the document and looked this morning (5/3) and the funds are in my savings.Julie was very patient with and a pleasure to work with. She is what member service should be. Thank you, Julie ☺️”
“My first ever experience was with chuna and she was amazing. I been with the credit union over 5 yrs. My last 2 loans were worth Connie. She’s phenomenal, energetic and positive.”
“Ken is personable ....equipment to handle all your needs !!!!! Throught in the needs of his customers. A joy ....to have in direction ....navigating a plan for my Garndaughter.”
“I’ve never had a bad experience with my interactions at Credit Union One. Everyone there has been professional, friendly and polite. Thanks for an excellent experience.”
“Rob graciously went above & beyond to assist me. I’ve always received wonderful service at this location & Rob assisted with a stressful situation, willingly!Thanks Rob!”
“I decided to come to this location because a teller at the other location made a comment under her breath about me to a person she was training and thought I didn't hear her. Unprofessionally . I remember how nice the people were here when I popped in once so I decided to do business here, and it was as I remember pleasant and professional”
“I have had nothing but great experiences with Genisys Credit Union.From my mortgage, auto, home equity line of credit to professional interactions with all different staff members.”
“I've been a member of PARDA for over 45 years. The personal service they provide is superior. You would never experience this with a bank. Highly recommend. Felicia especially has helped me with so many transactions. Love the team at the Eastpointe branch!”
“Jan is always so helpful! My daughter and I love coming to this branch and we have had many wonderful years of service with her. She is personal, friendly and quick to get the work done. Love her kindness and her laugh.”
“original post (keep reading): Tells you you’ll get $300 within three months if you deposit $500, and then scams you out of it. So if that’s the reason you’re thinking about joining this bank, do yourself a favor and don’t.*update: Jessica Sionni, office of the chairman, remedied the situation when i went to close my account due to the above circumstances and she was extremely polite and helpful, unlike the first representative I spoke with. I did eventually end up receiving my $300.adjusting my rating from 1 to 4 stars, as the original customer service representative experience, time wasted, stress and frustration are still taken into account - would be narrow minded to base a company off of one employee though, and I respect upper management following through without me ever having to reach out again.Jessica is the only reason i’m still a member of this bank, though, and will now remain a *happy* and loyal customer. Valuable employee - so valuable I went out of my way to change this rating to reflect how much she improved my overall experience with this bank and if I was solely rating her it would be five stars (I don’t typically write reviews unless it’s amazing or terrible and although this experience/review started off terrible, if it weren’t for Jessica, it would’ve stayed that way and I am very appreciative)If you’re doing a promotion though, I highly suggest you call Citizen’s and ask every month if you’ve done what you’ve needed to receive that, and *record the conversation* because i was misinformed that I had completed what was needed when I called one month in to the promotion, when that was not the case. It was a $500 direct deposit, not a $500 deposit. Had i been properly informed on the phone call, I could’ve easily had a $500 direct deposit completed in the time given, and none of this would’ve happened, but thankfully they honored it due to this miscommunication as it was my only reason for choosing this bank.In addition, i’ve had no issues with the bank itself otherwise besides the occasional ATM being down.”
“I recently opened an account with BMO, there are very friendly tellers there, they kindly let me know about the New Student Campaign plan. All the personnel are very kind and helpful, especially Cynthia. Also the BMO app is very convenient to use I'm really satisfied with the service from BMO as a student.”
“I've had my personal accounts with FSB for years, and also use them for my business banking needs as well. I just financed an auto loan through my business, and my loan officer, Andre, went above and beyond to make sure I was able to get my car on time so I could carry on with business. He was also very helpful, thorough, and pleasant to work with. If you need a business loan, FSB is your bank!”
“Yulia Shemshur processed my mortgage. She is professional and super friendly. Yulia answered all my questions, very acknowledgeable. She cares about her clients. Thank you”
“We had an excellent experience and wanted to commend Mo'NASIA for an amazing hour representing P*N*C and OPENING an Account. After being disgusted and asking myself WHY I STAY at Huntington ( easy: the 1 Day Grace ) and 1. no call back -though they stated they saw call to Branch 2. BadAttitude and you're NO Lady Gaga 3. RUUUUUDE 4. 5 attempts in last 6mos to simply go IN with Daughter, Open Account for $ she has earned and is SaVING and 5. apparently someone of some stature came out to listen to the exchange (Where I calmly but assertively asked THEN WHEN ? WHEN can we do Business) I left. But that's another review. M'Nasia is incredible. Well-versed on products (accounts) , professional, spoke directly to my daughter as well and just EXCELLENT. THANK YOU!!!”
“LaDonna is my new favorite person. When I was forced to advocate for myself with regards to my financial situation, she looked over my account and returned some recent fees to me. Knowing that I was having trouble, she waved her notary services fee. This is literally the first time I've ever been made to feel like a valued customer of my financial institution. Thank you to all the good people working there, they really go out of their way to support their customers.”
“I called in to get some rates on a HELOC and I spoke with a very helpful associate named Mirna. She was very professional and knowledgeable about the details of all the products they have at Citizens Bank. She took the time to explain and answer all the questions that I had and was very pleasant to talk to. Thank you for your help and look forward do doing business with you.”
“It was a great family atmosphere. The employees were friendly and made sure each car was in a spot that could see the full screen. My kids and I really enjoyed it.”
“This review is based only on the architecture.
An Architectural Marvel in the Heart of Detroit
Nestled in the bustling heart of Detroit stands the Bank of America building, a testament to the city’s rich architectural heritage. As you approach the grand edifice at 500 Griswold St, you’re greeted by the imposing yet elegant Art Deco design that harks back to a bygone era of splendor1.
Step inside, and you’re immediately enveloped in an ambiance of sophistication and history”
“Credit unions are the way to go for your banking needs. Honestly you cannot beat the customer service, I know that unlike the big banks you can't reach someone 24/7 but the actual care factor is what sets these institutions apart. If you are a half ways decent planner that isn't going to have a money issue twice a week at 12 am these guys will save you in fees and pay you back in customer service.”
“I opened my business account with them and they are awesome, always respond quickly and help me with everything I need! Definitely recommend for personal and business accounts.”
“I just have to give a Huge Shout out to Frank Foss. He is truly a very informative guy. He has taken his time to explain things to me. He is very professional and patient with me. I am so Grateful he is helping us. If you're looking for someone who knows his stuff Call Frank Foss.”
“Rodney the personal banker has given me outstanding customer service.. I originally walked in to do an stop payment and he explained to me some things about my account... then he reversed an insufficient fee that I was ok with having but he did and I am grateful for that!!!”
“The best staff! I walked in and was welcomed by both employees I saw in the building. The teller was so sweet and got everything I needed taken care of in less than 5 minutes. It wasn’t rushed, she just was that good at her job. Such friendly smiles, and a beautiful building inside and out. I love this Bank of America! Compared to other BofA in this area, this by far is the best one I’ve visited. Thanks for your welcoming staff and great service!”
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“I came here today to pay a bill and WENDY IS AWESOME . She is Very sweet and above all patient. She showed compassion and concern. And also while I was waiting in line and LaRon a banker also asked how he could Help. What a nice Bank ?”