Enterprise Rent-A-Car
Enterprise Rent-A-Car,
Car RentalHours:
2720 28th St SE, Grand Rapids MI 49512 Hours
About Enterprise Rent-A-Car
Enterprise Rent-A-Car offers a low-touch rental process with many locations. Reviews note that staff can be friendly and efficient, with outstanding customer service. However, experiences with vehicle condition are inconsistent. Several customers report receiving vehicles that were not clean, needing a thorough car wash, or being in rough shape, dirty, having trash left inside, or smelling like smoke. Some operational issues are described, including cars being delivered late, pricing or policy confusion at pickup, and unexpected calls about swapping vehicles. While some rentals are great overall, these inconsistencies in vehicle cleanliness and administrative processes are noted by customers.
Most Recent Reviews
March 2026
I love enterprise. The people are so friendly, nice and helpful.
February 2026
Great customer service! Friendly, helpful and accommodating!
January 2026
Thank you to the wonderful folks at this location — especially Eden, Austin, and Sam — for treating me like family and providing stellar service from start to finish!
More Comments(282)
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