Avis Car Rental
Car RentalHours:
5500 44th St SE Unit 9, Grand Rapids MI 49512 Hours
About Avis Car Rental
Avis Car Rental in Grand Rapids is highly praised for its excellent customer service and convenient hours. Several reviews highlight staff members who go above and beyond, such as helping with GPS setup, providing vehicle upgrades, and staying late to assist late-arriving flights. One employee, in particular, was commended for waiting over three hours after shift hours to help a customer, demonstrating exceptional dedication. The company also offers a variety of vehicles, including luxury cars, electric vehicles like Teslas, vans, and SUVs, making it easy for travelers to find a suitable ride. Many customers appreciated the easy return process and the availability of early or late drop-offs, especially for those catching early flights. However, there were some negative experiences, such as rude staff members and issues related to policies for drivers under 25, which led to unexpected charges. Despite these, the overall impression is that Avis provides reliable and friendly service, often standing out from other rental agencies by staying open late or early to accommodate travelers. The consistent theme across reviews is the company's willingness to help in difficult situations and provide a stress-free rental experience, making it a recommended choice for travelers in Grand Rapids.
Most Recent Reviews
June 2026
Joanna at Avis/Budget was amazing. There were two ladies there that were really kind and helpful. They were very friendly and helped me with my rental car! Thank you so much!
May 2026
Josh at the Grand Rapids Gerald R Ford Airport was fantastic. He helped us out of a pinch and his customer service was exceptionally great! I highly recommend Avis!
December 2025
Josh is always greeting you at the desk with the up most respect and always treating you as he would like to be treated. Josh makes sure he goes above and beyond to place you in the vehicle that fits your needs for the time being.
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