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“Attorney from Ohio… happened to be in the are visiting family and was in the market for a mattress… worked with Ali wand he was great. Knowledgeable and walked my fiancé and I through a number of products and the technology components associated with the app and adjustable bases. Good experience overall.”
“I would like to offer a short story before acknowledging one staff member of the store specifically, Jaclyn. I was diagnosed with Multiple Sclerosis two years ago. I was already disabled before this time, and work part time. All of a sudden I was not only faced with battling two eye diseases but fighting my body on a daily basis in order for it not to give out in a very hectic healthcare setting. I would have never dreamt of owning a new bed as this was never the priority before considering all of my obligations at the time. A few months before I made the decision to get a bed I had also gotten a non-renewal notice due to my particular type of housing and most of, but not all my furniture, appeared to be making me sicker. I made the decision to buy a new bed, first due to health but also due to the fact that I had no way to move the bed. I decided that I could afford one with Labor Day Sales. I went to a local mattress store and found a bed that made my body feel as if I was hardly sick, however the salesmans amounts kept changing and details kept changing, even though they denied this. I could find no other bed that came close. Enter the team of Mattress Firm Howell and amazing salesman Kevin. He wanted to help in any way he could but that bed was not offered. In an effort to help, he reached out to sleep expert, Jaclyn of Novi's mattress firm location who started researching. I spoke to Jaclyn on the phone a soon after Kevin called her. She listened to my story with the most sincere empathy as she researched options. Being the absolute powerhouse of knowledge that she is, she found the same exact bed but by another label at a lower cost and with free base. Jaclyn works at Novi's mattress firm yet she did not hesitate to help another store, without ego or agenda. This transcends salesmanship, she does it because she really does care about how a bed affects your life. I received my bed a few weeks ago and I feel like Jaclyn didn't just find a new bed but sold me a new body. I never knew that it was possible to reduce multiple sclerosis symptoms just by having a bed suitable that was for you. I want to cry with joy everyday. I know that Jaclyn is probably one of the universes greatest treasures and I hope she is offered raises and perks without limit because she is that much of an asset to Mattress Firm. I highly recommend her as a sales person because if she did this much for me knowing that I did not have much, she will help you have the best possible bed and sleep, my fellow customers. I cannot thank Jaclyn and Kevin, of Howell Mattress Firm enough and the company as a whole. You truly are changing the game and it is amazing that you're making us, the customers the winners, and then in the purest way possible, celebrating our wins.”
“Rodney is the secret weapon of Mattress Firm. Having someone who knows the business, he knew almost instantly what the right mattress was going to be for elderly parents. He was low key, matter of fact and gave you his honest opinion. It was refreshing to work with someone who knows his craft and was willing to help save you time and money. Go see Rodney if you want a great mattress at a fair price.”
11:30AM - 7:30PM
12001 Sears St, Livonia
Mattress Stores
“Worst customer service ever I needed a warranty number he said it so fast I couldn’t understand what he was saying I then said can you slow down I can’t understand you he says I’m busy right now so I can’t say it slow and then hung the phone up called back hung up again will be calling the manager very very bad service will not be buying nothing from this place “Customer service matters”Update of me speaking with a Manager of this issue I spoke with Laureen which is the manager I explained to her what happen she was very professional and nice she apologized and will speak with her employee this means a lot to me my pet peeve is good customer service I just will not tolerate nothing less so wit this being said Thankyou for handling my issue”
“I appreciate shopping at a family owned store with knowledgeable staff. No hard sell, and truly helpful in seeing the differences between the products. Happy to purchase a MI made product that was just right for my comfort.”
“Highly recommend! The manager was very helpful and got me exactly what I needed. Not to mention they made it a priority to get it to us before the snow storm hit. Great place to buy a wholesale mattress at an affordable rate!”
“Neal was very knowledgeable and helpful in explaining the difference between all the mattresses. The best thing is that you can return/exchange within 120 days if somehow the mattress was not as you expected.”
10AM - 6PM
22140 W Seven Mile Rd, Detroit
Mattress Stores
“Sam and his son Aly are great people. They stayed and waited for me. Delivered my things and took great care of me. Definitely will recommend them to EVERYONE! Thanks again guys”
“I had the best shopping experience with Kathryn Bordoley at the Southfield location. She was so kind and knowledgeable. Kathryn went out of her way to look into some delivery concerns I had and really went above and beyond with her customer service skills. I would most definitely recommend my friends and family to Gorman's store for their furniture needs!!!! 5 Star service in my book!!!”
“Great place to find a good mattress. The sales person Scott is wonderful to work with and he listened to all our questions and answered them with patience. He laid out all the on going deals and options and help us choose the right mattress.”
“Luis the store manager at the Twelve Oaks Mall Casper store in Novi, MI is amazing! I was looking for specific king bedding that wasn't available at his store. Luis went over and above to arrange with Chris, manager at the Rose Park Casper store in Pittsburgh, PA to contact me with the inventory I was seeking. As a result of both teams working together I received the merchandise I was looking for delivered to my home. It's very difficult to find anyone in retail these days to provide exceptional customer service. Luis and Chris showed me that there are still unicorns in the universe. Thank you Luis and Casper 12 Oaks Mall, Novi, MI!”
“Had an excellent visit to the American Mattress store in Bloomfield Township, Michigan. The sales rep (Robert) was knowledgeable and most helpful in sorting through the various options available for us.”
11:30AM - 7:30PM
28300 Schoolcraft Rd, Livonia
Mattress Stores
“The employees at the store, Derrick and Rashad, made my daughter and I feel so welcomed. They were very informative and the attitudes were DEFINITELY on point!! It's a 10+ point rating for me!!”
“We absolutely LOVE this place! We have furnished 2 homes in its entirety from FFL. Their quality of furniture is next to known, very unique and high quality. I’ve never seen our pieces in another home. We are LIFETIME CLIENTS!”
“Josh Costa was very welcoming and did a wonderful job presenting their product. My wife and I were getting tired of trying out mattresses all around and this place was our last. He didn’t pressure us to purchase anything but the product itself convinced us. And his kindness confirmed our purchase decision.
We made it home to think it over and just called to order our very first mattress as a married couple. Corey, I believe, was on the phone to help us out with the order. He was very gentle and helpful throughout the whole process.
I would definitely recommend this location and we are happy that we made a stop at this store.
I would like for the managements to acknowledge both of these gentlemen who helped us out for their hard work.
Thank you Josh and Corey!”
“My husband and I walked into Value City in Novi MI looking for a couple of items for our home and we had the pleasure of meeting our sales rep Donna F. She was so kind and full of energy and even when we were on the fence about purchasing today her attitude never changed. We made a purchase and any time im looking for anything furniture related Donna will be my go to! Thank you Donna F and Value City!”
10AM - 7PM
27500 Schoolcraft Rd, Livonia
Mattress Stores
“Beautiful furniture. I was amazed by the selection of furniture they have. Welcoming environment with great staff. I recommend checking this furniture store ? off highway and plenty of parking”
10AM - 5PM
42200 Grand River Ave, Novi
Mattress Stores
“Randy was great. I am so pleased with my new Bradington Young Chippendale leather chair. Quality at a great price. Great delivery. So glad I stopped and shopped at McLaughlin's.”
“This place is clean and they were extremely helpful and polite.. I definitely recommend this store to purchase your furniture!! I just purchase a queen bed set and it’s very comfortable.”
“Purchased a mattress set. We were very pleased with the time Chris took with us as we tried the many different mattresses.Her prices are really fair!!The mattresses were just delivered with exceptional service!!”
“Just recently discovered this hidden gem! If you're looking for furniture that is cost friendly, look no further than this facility. I was able to get some great deals for my brother who just relocated to Michigan and is starting over.The staff here are awesome!I am so thankful to the delivery drivers that delivered my brother'spurchase and their professionalism.Thank you so much guys, my first visit and definitely not my last.Thank you Q, Silva and Rita!See you soon!”
“I went to ABC warehouses to get a bed and let me say you have to ask for Otto. He is super nice a d will help you find exactly what your looking g for. This was my 2nd encounter with him and I just love him. I love both of my purchases from there. Yes I would definitely refer my family and friends to ABC.”
“Kristen is a hoot! We loved her personality! She is very knowledgeable about the different products and was very helpful at pointing out products we might not otherwise have looked at. I would definitely work with her again!”
“Roderick was very helpful today in the purchase of my new lift chair recliner. Not only did he move the chairs I was interested in trying out away from the wall and move the surrounding furniture so I could get the “full experience,” his overall efficiency during the checkout process saved me a fair amount of time from my planned amount. I’m also grateful for his not pushy but rather kind, helpful “when needed “ and knowledgeable approach to sales. It was an amazingly pleasant experience with Roderick as my salesperson. Kudos to him and your whole team. I had another pleasant and unexpected experience while visiting this location. A different salesperson, name unknown, offered to get me a bottle of water while on his way to get one for his client during checkout. I felt cared for by the whole team, not just my salesperson. (He was working with his client at the desk adjacent to Roderick’s.) Thank you for a wonderful buying experience. And your price, with the 30%off Memorial Day sale was what closed the deal. My final out the door price with tax and all add-ons was less than one third the price of my second choice chair and there was a great add on warranty plan that made it too affordable to pass up. I love the feature of that if you don’t use the warranty within in the plan term time of four years, you get to apply the $99 charge paid at time of purchase to new furniture in the way of a store credit. And on top of all that, free delivery!”
“Monica greeted me at the store entrance and showed me all of the furniture I had looked at online. She picked out the perfect lamp to go with it and even had a measuring tape to help me with deciding on the right size end table. This was the best furniture buying experience I have had since I furnished my big house in NH. I took home several of her cards to pass out to other residents of my new apartment building since we are all downsizing in retirement. I highly recommend seeing Monica at Gardner White!”
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“Customer service is unmatched. I ordered a custom mattress for a hotshot truck with a request that I receive a call prior to making the mattress I received a call the next day. The conversation resulted in a perfect fit for my Ram 3500 and the 6” mattress is extremely comfortable. Will use them again in the future. I highly recommend this company!!”