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10AM - 5:30PM
1827 Haggerty Rd, Commerce Charter Twp
Truck Rentals
“mauricio was awesome great people the best customer service ever you know what i mean it’s very hard to find these days lol! keep up the good work this is my new go to spot!”
“Danielle was quick, fast and very professional while helping me get my storage unit. She answered ALL my questions and was above and beyond to make sure that I understood everything!! Compass self storage ROCKS!!!”
“Thanking employee Tameka for an outstanding customer service experience!!! She was very helpful and polite!! In a time when I have so much going on, it was a huge welcome for such courteous help!!
I will recommend this facility to family and friends!!
Thank You Tameka!!! Great Job!!!?????”
“Today, I had a wonderful experience with the Assistant Manager Crystal, at the W. Eight Mile in Livonia, MI. When arrived she was servicing another customer. Crystal acknowledged me by saying she would be with me shortly. I waited probably less than 5 minutes. She was able to bring up my reservation that I made online to complete my move-in. Crystal was thorough and professional explaining the paperwork that I was signing. She also explained the fees for today and moving forward. Once every thing was completed, she also asked did I have any questions. She explained to me how to enter and exit the property. Finally, I was made aware of the business hours that someone would be there and the hours that I could visit my unit. I am very happy as a new customer. Thank you Crystal, I appreciate your service.
Michelle”
“Polite and knowledgeable front desk manager, Jane; she helped me with setting up a 5 by 5 unit with first month free. Looks like a great place for storing your belongings.”
“Rented a ram 2500 for the weekend. An hour into the drive and the bed liner was lifting out of the bed. Hubby 'tucked' it back in but it only lasted another 5 miles. Luckily we had a heavy bag of tools he put on it to keep it down. We had to put a tie strap over the part that kept coming up on the way home. (We went up north to put in the boat and lift. )”
“Except for issues with the UHaul website, the check-out process was quick and simple. This location is easy in and easy out for a truck or trailer. Close to the freeway exit for a quick picl-up or drop off.”
“Bailey was absolutely wonderful when it came to customer service, he hooked up our trailer safely and very quick! Will definitely return next time I need a rental!”
“I don't know if I'm a fan of the new technology - using your phone to scan and upload seemed to take extra time. However, the person handling my request was a true professional - knowledgeable, accommodating and friendly. My truck was ready and the pickup was painless. Great Job!”
“Pleasant staff at this location made returning a long distance uhaul easy. I will shop here again.Uhaul company itself seems to have constant computer issues changing allowed mileage and return times mid rental so make and carry copies of all quotes that they give you before and after you pick up rental as their computers may change them mid rental. Had to call a corporate office twice for corrections.”
“Safe Keeping Storage is a wonderful place to store your stuff. They have a wonderful staff, great facility with units of all sizes to suit your needs. The customer service is at its best, you won't regret going there.”
“I was torn between 3 & 5 stars, so I split at 4. U-Haul on one hand is a five star cause of extreme ease of renting trucks, storage, or moving equipment. On the other hand, U-Haul could have a 3, for no less than half employees that are on staff always seem disinterested in being there, can never reach a local U-Haul on the phone, and moving boxes are very high priced I feel.”
“Super quick last minute rental there this past week. Didn't even know "Uhaul" was there, which is much closer than the nearest actual Uhaul for me. Our box truck wouldn't start at 9:55am and we had a job to be at by noon. Had the truck booked, paid for and picked up by 10:30am!! The truck was already out front and ready to go when I arrived, with the keys in the lockbox.I did go inside, thinking maybe doing the pick up at the counter may be quicker in a hurry. But while waiting on someone to come assist me, I decided to start the mobile pick up. Instead of needing help from the busy workers, I was able to do it all myself easily, following the instructions on their site. Keys out of lockbox, locate and look over truck for damage, take pic of odometer and gas level to confirm and go. Was there about 5 minutes tops. The return of the truck we just tossed the keys in the box, but don't think that's the norm! Maybe missed a step! Called and told them it was there on the phone, etc and they said all set and no problem ?Not bad rates and less than I expected for a rental right now. Even with adding insurance and roadside, the 6 hr rental of a 15ft box truck was only like $60ish I think. But we also didn't drive it far and it's $0.89 a mile you drive.A few notes on my experience with Uhaul insurance and roadside assistance, not this location but in general, and why I prefer it over Penske. For those still actually reading and like detailed reviews...Highly recommend purchasing the insurance and roadside through Uhaul. Few different options for deductibles/tiers I believe, and in case of any accidents/breakdown. It's worth it to cover your bases and have that peace of mind. Others might disagree if you have insurance coverage that will extend to the rental. But make sure you're covered somehow in case of an accident or even breakdown, especially if you're moving expensive items, even more so if going long distances, having multiple drivers, passengers, etc. Call your insurance and don't just assume.Anytime the Uhaul rental has had an issue, roadside was on top of it. Including up north in the middle of nowhere really. And the one unfortunate time when we had an accident on the on the freeway at midnight, while on the way back from a job across the country, Uhaul had help there in minutes. The tow truck they sent arrived shortly after the police. Uhaul insurance people and their lawyers made the process of the insurance claim and lawsuit a breeze!!! They took care of EVERYTHING, including the "injured passengers" hospital costs for his "seat belt burn and shock", negotiated a settlement for his "physical injuries" (he barely had a scratch..) and "emotional damages/ptsd" from the incident. Their lawyers took on EVERYTHING and said "we'll be taking care of all this, don't you worry". And we didn't have to!! We got the money for the damaged furniture to replace it all, they settled the frivolous claim for a tiny amount and paid it and I was shocked at the great service and so thankful for purchasing the insurance for just a little extra, always have and always will.On the flipside, when we had the unfortunate luck of having the catalytic converter sawed off our Penske rental overnight, they charged us for 8 WEEKS OF RENTAL FEES because it took their "backed up mechanic" that long to fix it. And the extra insurance I purchased through Penske, with a $1000 deductible we had to pay already as it was a $1500 repair to replace the catalytic converter, didn't cover the "lost rental fee revenue"!! And they thought I should pay for 8 weeks of rental fees because they have a backed up mechanic, over a stolen catalytic converter taken from a safe neighborhood, which I had no control over. INSANE! Uhaul didn't ask us to pay for the time it took them to buy a replacement truck! Sticking with Uhaul and thankful for this new, or at least new to me, pick up location for trucks!!!”
8:30AM - 5:45PM
851 N Pontiac Trail, Walled Lake
Truck Rentals
“This really nice and knowledgeable woman name Shawn Dykman help me with my best options and was really kind and helpful she made my first time visit so comfortable and was very excited to help me she was smiling and knew everything about the storage she was so wonderful I cant thank her enough she really made it easy for me to decide thank you again Shawn ?”
“Alexis really helped me resolve an issue that really really had me upset she got it taken care of very promptly and really treated me with respect and was very understanding of my situation I really appreciate that!”
“This is a small dealer that manages vehicles, storage and some boxes and moving stuff. If you're looking for full inventory available online this may not be your best option even though they have most generic boxes and supplies. The lady that was there was super kind and very resourceful.”
Open 24 hours
39550 W 13 Mile Rd Suite 150, Novi
Truck Rentals
“The best U-Haul I have visited, The manager Kenyon is a very respectful and outgoing, The team is very well trained on knowing what truck is suitable for you depending on how much you are moving, I would recommend this U-Haul over any other within the area”
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“I rented two small units at the facility for several years. I feel they were reasonably priced and never had any issues. When I had to do a name change and billing updates, the manager was always helpful and efficient in completing the request.”