Victra is a Verizon Authorized Retailer located in Ann Arbor, MI, dedicated to providing guests with an exceptional experience. The store offers a wide selection of wireless devices, including phones, tablets, mobile broadband, and accessories. Customers have praised the knowledgeable and friendly staff, particularly highlighting one employee for his exceptional service. Many visitors report having smooth experiences while purchasing new devices, with staff members taking the time to explain plans and features thoroughly. However, some reviews noted areas for improvement, such as communication regarding order updates, as there were instances where customers were not informed about the status of their new phones. Despite this, the overall sentiment remains positive, with customers expressing gratitude for the assistance they received in transitioning between devices and resolving any concerns. The attentive support provided by the staff, especially in busy situations, has contributed to many customers deciding to stay with Verizon. Overall, Victra stands out for its commitment to customer service and creating a fun, trustworthy environment for all wireless needs.
Knowledge, customer care, all around terrific experience with Josh! Patient explains everything. He carefully set up my new phone to make it very easy for me to use.
February 2026
Josh helped me today , quick , simple very friendly and helpful! Thank you Josh!!
December 2025
Josh was sensational representative of your firm and was extraordinarily helpful in getting and setting up my new phone. Thanks
