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June 2024 by Heidi Miles
I would just like to thank the entire staff and sales associates that were in the Ann Arbor saline Rd. store today. 6/13/24 They went above and beyond to help me figure out the issue I was having with The corporate side of Verizon.
Thank you again, and I am happy to say that the issue has been resolved!!!
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June 2024 by Sarah Colclasure
Shout out to Travis Terrell for the great customer service today. Hooked me up with a box and label for a complicated return of an online order and yes he got it done ✅ I appreciate the help.
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June 2024 by Ed Dorrington
Set appointment for 2. Check in. Poor coordination. Sat for 20 minutes after checking in. Finally asked if I had checked in correctly. Gentleman answered rudely, yes your next. After 55 minutes I left.
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May 2024 by Melissa Milton-Pung
This is the location you want to visit, especially if you hate going into a phone store. I've received excellent service on multiple occasions from several different team members. The staff at this location truly wants to help you solve your tech problem(s) and make the most of your plan.
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April 2024 by Jen Davis
Ivy is the best! She took great care of us! Heard our concerns, explained our bill and got us the services we needed at a price that made sense for us!
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April 2024 by Forest Organics
Horrible customer service
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March 2024 by Amanda LaVictoire
Poor customer service. No interest in helping existing customers.
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March 2024 by Ashley Hines
I don’t want anyone else to have to go thru this. IVE PAID ALMOST $1,000 IN TWO MONTHS!!! They said all I would have to do is pay the sales tax and a $35 connection fee for all of them. So like $600. I’m paying $271 a month. The phone is $122, the internet is $90, watch is $30, the tablet $30. I was told if I removed the insurance on my watch and tablet it would be about $103 a month. Then I get this bill. Last month it was $196. This month it’s $100 more? DO NOT FALL FOR THIS!!! NOTHING IS FREE!! I really wanted to have a nice phone. But I’m a single mom. Working my butt off for this money. No one is going to pay $271. And maybe I would if the service didn’t stink, I would. What a nightmare!!!
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March 2024 by Marc Fecker
Logan is a super star, he may even be a super hero! He fixed 3 things for me in less than 5 minutes and 2 of those issues we have been struggling to get resolved through another Verizon store, online support, and the main support phone number over the last year and no one could help us. Best carrier store experience ever!!
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March 2024 by Brett Harmer
Great service. Super staff. Matthew and Jay were very helpful in the selection process of our new phones and coverage plan. Everything was thoroughly covered. We purchased phone cases and screen protectors and they were expertly installed . The store manager even alerted us to a military discount we did not know we qualified for. Just a great experience. That is why the AnnArbor Saline Rd store is our Verizon store,and has been for several years. Great job team.
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March 2024 by David Bruemmer
Fix my problem without calling tech support. ?
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February 2024 by AJ -
Garbage people garbage service . Stay away
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February 2024 by Meagan Peltier
Always extremely long waits
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February 2024 by Elayna Meier
Demond was excellent top tier customer service and took the extra time to protect my phone camera and screen ?
All around impressed!
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December 2023 by Phoebe Bennett
Came in this morning to get my phone re registered with Verizon after a frustrating experience with the call center. Not only was Logan able to get my phone reconnected, number saved, and plan and account managed, but he was patient, friendly, and kind throughout the whole process and made sure I left the store with my same number and working phone. 10/10 experience
