Verizon's Ann Arbor store offers exceptional customer service and support for all mobile, 5G home internet, and business needs. Customers consistently praise the staff for their willingness to go above and beyond to resolve issues. Recent reviews highlight the dedication of team members, such as Travis, who efficiently assisted with returns, and Ivy, who took the time to address concerns and explain billing clearly. Logan has been recognized for quickly fixing multiple long-standing issues, showcasing the store's commitment to helping customers effectively. This location is recommended for anyone looking for a positive experience in a phone store, as the staff genuinely aims to assist with tech problems and ensure customers get the best value for their plans. Additionally, customers can conveniently shop online, schedule appointments, and utilize various order pick-up options.
The wait was a little long, but service was good. Care was taken to determine the trouble with my phone. The upgrade offer was good enough to bypass repair. I made the upgrade and am pleased, so far. :)
June 2024
I would just like to thank the entire staff and sales associates that were in the Ann Arbor saline Rd. store today. 6/13/24 They went above and beyond to help me figure out the issue I was having with The corporate side of Verizon.
Thank you again, and I am happy to say that the issue has been resolved!!!
June 2024
Shout out to Travis Terrell for the great customer service today. Hooked me up with a box and label for a complicated return of an online order and yes he got it done ✅ I appreciate the help.
