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“Salem has been over the top helpful! I greatly appreciate him going the extra mile helping me with my phone. Do to excellent service I will definitely come back to this location. Thank you!”
“Ron, at the store, was smart, friendly, listening to what I asked, didn’t make me feel awkward for not knowing the latest Tech details… Couldn’t have been better, and saved me unnecessary spending. I’ll be back!”
“I visited this store the other day to get help installing an app that was confusing (to me). Josh hadn't worked with the app on Androids, but he dug right in and managed to get it installed and working in a short time. The process was efficient and educational, and the staff is very friendly. This has become my new favorite Verizon store!”
“Loved the customer service Jay and everyone was so nice and helpful! Thank you so much for getting me taken care of in a quick pace! I love my new phone and definitely chose the right location!. I will be back if I need anymore help.”
“Sam! You are the Only person with ATTwho could help me after 20 min trying to follow prompts then 29 minutes w a phone representative who has No Clue or power to help but told me to "go to an ATTstore".....you helped me in less than 1 minutes..THANX SAM”
“Based on past experiences with other mobile carriers, I was somewhat hesitant to make a switch, however making the switch to T-Mobile was the right decision and Nicholas helped me to make that decision. He and the T-Mobile Customer Service Team were very professional and gave me the feeling they truly appreciated my business. Thank you Nicholas and T-Mobile.”
“I wish I had grabbed his name, but whoever helped me tonight was a lifesaver! He was very knowledgeable and was able to get me back up and running quickly after my SIM card stopped working due to water damage. Thank you!”
“Nick was extremely helpful to us on our visit. He helped my wife resolve some phone issues and recommended a perfect phone replacement for myself. He took the time to make sure all our issues were handled and I ended up with a different and a better suited phone for myself than I was originally going to purchase.”
“I had the opportunity to work with Braxton today. I was upgrading my daughter's phone. He was informative and entertaining. As we all know, the process of getting a new phone can sometimes be tedious. Braxton was efficient and jovial along the way. I would highly recommend this location based on the caliber of their staffing.”
“For the life of us, we couldn't get this pop up to stop popping up. We went into every app downloaded and fixed the settings but the pop up still continued. I was getting frustrated until we went into the store and the gentleman had fixed im the pop up issue within 15 minutes! He explained what the problem was and how to fix it myself. Bryson (sp) was a fantastic help!”
“both staff members were exceptional I appreciated them. however, The corporate loop holes made me have to stay there for 3.5 hours. You are putting these exceptional
workers in horrible circumstances.”
“I'm new to the state and needed a new number and phone. The one I wanted wasn't in stock but the young lady who spoke with me about it called me immediately after restocking it. She not only did that but assisted me applying for a program to reduce my monthly payment. Thank you.”
“Very helpful, went in with a serious battery problem and puffing and they replaced it for a 104$ tax included. Really liked how patiently the store staff briefed me through all of it. Will definitely visit again.”
10AM - 8PM
3100 Lohr Rd, Ann Arbor
Mobile Phones
“I received amazing service at this location today. Jason was able to get me in and out on a return very clear cut in and out no hassle. Wow, I wish everybody could be like Jason. His parents must be proud of him.”
“The wait was a little long, but service was good. Care was taken to determine the trouble with my phone. The upgrade offer was good enough to bypass repair. I made the upgrade and am pleased, so far. :)”
Mobile Phones
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“Jeremy was so accommodating and knowledgeable, most painless experience I've ever had at a Verizon store. Listened to what I wanted to accomplish with the visit and did not try to upswell me and found appropriate promos to save me a couple bucks! Overall excellent service.”