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“Based on past experiences with other mobile carriers, I was somewhat hesitant to make a switch, however making the switch to T-Mobile was the right decision and Nicholas helped me to make that decision. He and the T-Mobile Customer Service Team were very professional and gave me the feeling they truly appreciated my business. Thank you Nicholas and T-Mobile.”
“I had the opportunity to work with Braxton today. I was upgrading my daughter's phone. He was informative and entertaining. As we all know, the process of getting a new phone can sometimes be tedious. Braxton was efficient and jovial along the way. I would highly recommend this location based on the caliber of their staffing.”
“The store manager Ian has been incredibly helpful and professional both times I've been in the store; Mimi was very professional as well and when she needed the manager to solve an issue I had with a purchase return and an online representative who told me one thing, but I was billed differently, Ian was able to quickly resolve things for me beyond my satisfaction. It changed my outlook immediately. Great job folks!”
“The wait was a little long, but service was good. Care was taken to determine the trouble with my phone. The upgrade offer was good enough to bypass repair. I made the upgrade and am pleased, so far. :)”
“This location is a customer service center that does not directly physically service customers. Instead, this location fields inquiry calls from specific regions of the nation.”
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“I wish I had grabbed his name, but whoever helped me tonight was a lifesaver! He was very knowledgeable and was able to get me back up and running quickly after my SIM card stopped working due to water damage. Thank you!”