Open 24 hours
2000 Hogback Rd #6, Ann Arbor“Based on past experiences with other mobile carriers, I was somewhat hesitant to make a switch, however making the switch to T-Mobile was the right decision and Nicholas helped me to make that decision. He and the T-Mobile Customer Service Team were very professional and gave me the feeling they truly appreciated my business. Thank you Nicholas and T-Mobile.”
“I had a great experience here, working with Mike. If you are thinking about switching cell phone companies and T-Mobile is on your list, go see Mike. He'll get you taken care of.
We switched over 3 lines and a smart watch from ATT. After calling and talking to Mike, I decided T-Mobile was the way to go.
Once we finally got in to the store Mike handled the process without a hitch. We came prepared for it to a boring pain of a process, but we enjoyed ourselves during the process and conversing with Mike while he multi-tasked to answer our questions and handle the activation/transfers.
It's been 4 days since moving over from ATT and T-Mobile has been great... wish we did it sooner!”
“Super friendly and knowledgeable staff! Ryan and Brennon took care of my issue super fast. They made the process very easy for me and were very respectful of my time.”
“I am coming off what has been one of the worst ordeals of my life. And this location has personal Heroes that offer me a fabulous solution. Last week I was mugged. Literally attacked by five young men in an area outside of Michigan. I had to get stitches in the hospital and my phone was ruined. The carrier that I will not mention here other than to say that their initial is something that you would drink. Tea. They were appalling with how they treated me. They could find no solution. They promised a solution but when it came time to act they did not fulfill. I won't go through all the details but have insurance with that company and then they do not provided and then tell you they can't ship you a new phone because they have to be able to text you on the phone to get into my building and the phone doesn't work so they're not going to be able to text me. Enter Xfinity. On top of this I get rather confused easily because I have brain cancer and I'm an elderly senior citizen. Ethan at the front desk checked me in and I apologize because he was extremely courteous and helpful and I had been awake for over 48 hours and I was exhausted and I became impatient. He was wonderful. I eventually met with my service agent Blake. Now this man went beyond on the call of duty. No matter what his job description is he super excited it. He was more patient than anybody I have met. Graceful informative and helped me with every step of the way offering constant encouragement because of my recent disappointment and so many circumstances that have totally interrupted my serenity. I will be forever grateful to these people and also to Leslie who was not my agent but at one point heard some of my confusion and she offered her assistance. They all did such a good thing helping me. I was at my wit's end. I'm still not completely over what happened to me but today my faith has been restored in the goodness of people. Thanks again everybody. God bless”
“This location is a customer service center that does not directly physically service customers. Instead, this location fields inquiry calls from specific regions of the nation.”
“I would just like to thank the entire staff and sales associates that were in the Ann Arbor saline Rd. store today. 6/13/24 They went above and beyond to help me figure out the issue I was having with The corporate side of Verizon.
Thank you again, and I am happy to say that the issue has been resolved!!!”
Open 24 hours
3131 S State St, Ann Arbor“I have dealt with members of the Synergy team and can only that they have been nothing but professionals. Any issues that came up they handled them amazingly. Can only say positive things about them. Also got to love Ann Arbor (Go Blue)”
“I have been using A2 hosting since last six years and if there is some super latimer degree of satisfied than that is what I am of their services. Not only have they have been prompt but also very helpful and patient is resolving my issues/queries. I would highly recommend them.”