Tech Shop is a helpful and reliable business that provides excellent customer service and technical support. Customers appreciate the staff's patience, kindness, and knowledge. The team takes time to understand customers' needs, whether they are buying new devices, fixing older computers, or resolving account issues. The staff members, including technicians and sales associates, are known for their helpfulness, good humor, and willingness to spend time solving problems. They assist with a variety of needs, such as diagnosing and fixing computer issues, cloning old data, and troubleshooting Apple IDs. The delivery team is friendly and efficient, ensuring quick turnaround and timely delivery of hardware, especially for urgent or last-minute needs. Customers have also expressed confidence in the support they receive from staff at the Michigan Union location and Central 1 Neighborhood IT. Overall, Tech Shop is seen as a trusted source for technology needs, offering great support and a positive experience during both purchases and technical assistance.
My fiance and I were just in here to buy our Macbooks for school, we were helped by a combination of Ruhan*, Andrew, and Cooper. They all were tremendous help and gave excellent customer service. Definitely recommend main campus over North Campus.
September 2023
Great student staff, very helpful and attentive, competent repairs. Apple prices are matched to retail ones.
August 2023
Great service to solve Mac air problem in an hour. Highly recommend it to anyone related to UM.
