CVS Pharmacy in Worcester offers convenient and reliable health and wellness services, making it easy for customers to manage prescriptions, vaccinations, and personal care needs. The store is generally appreciated for its speed and accuracy in filling prescriptions, with many customers noting that their prescriptions are prepared quickly and correctly. The pharmacy also provides a wide selection of vitamins, makeup, seasonal items, toys, and healthier snack options, appealing to a variety of needs. Customers can benefit from savings through weekly deals and a membership program that offers personalized discounts and rewards, such as coupons. Online options like same-day delivery and free CVS Pickup help busy customers save time. However, the store's parking lot has been criticized for being dirty and poorly maintained, with suggestions to enforce cleanliness more strictly. Customer service experiences vary; most staff are friendly and professional, but some have been unhelpful or disrespectful, leading to complaints about attitude and communication. Additionally, the lack of hand wipes and cleanliness measures in the store has raised health concerns, especially during flu season. Overall, CVS Worcester is a popular choice for pharmacy needs, but improvements in customer service and store cleanliness could enhance the experience further.
This review is based on my experience with Iliana from the pharmacy. She was very kind, patient and helpful. She went above and beyond and was able to answer all my questions. Great asset to the store
September 2024
Other than a few rude techs this pharmacy is normally efficient & professional. Well today techs at the register need a crash course on customer service. To have a prescription tossed at me for expressing my dissatisfaction with their customer service is ridiculous.
August 2024
Thank you for a great service CVS #1 for me .I recommend for the pharmacy and all savings in store stay happy ?
