{{ group }}
- {{ item.name }}
- {{ item.properties.formatted }}
“I’ve needed a new phone for quite awhile now, but this summer has been a stressful one for me. I finally managed to make it into the Wilmington T-Mobile last night and was very lucky to have Adryan help me. He is AMAZING! Sometimes it can feel like a chore to have to spend time getting a new device. It was absolutely not the case this time. I felt like I made a new friend in Adryan, who is just a great guy, who knows his stuff.
I had had a long and stressful week and by the time I got there my brain had mostly stopped working. Being the consummate professional he is, Adrian took the time to explain everything i needed to know. He got everything transferred from my old phone to my new one. Without coming across as just trying to make another sale, he informed me of a great promotion I was able to take advantage of. He also told me that we could get our home wi-fi through T-Mobile at a better rate than our current provider. I made the switch and the signal is better throughout our home than it had previously been.
When I was getting ready to leave I told Adryan that that had been the best time I’ve had on a Friday night in quite a while. And I meant it. While we were going through my multiple transactions we were able to chat about life and lots of other things. He brought a much needed smile to face during our conversations and I’m just really glad I got to meet him. He’s a great dude and I really hope that the T-Mobile upper management acknowledge how lucky they are to have him on their team. Thanks, Adryan!”
“I have to say my experience going to this verizon store was one of the best I ever had! Elisa made everything so easy and straightforward to switch over all my accounts to verizon. She went above and beyond to help me out! Truly awesome customer service from Elisa”
“I have known Jay through 6 I Phones. His service has been consistently great. Always available for assistance. You can’t do better than to purchase a product from Jay.”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“The team was incredibly attentive and knowledgeable. They helped my pick out the right products then graciously installed my screen protector and other accessories for me.”
“Just when you think customer service is nonexistent and a thing of the past, I made a visit to the local Verizon store in Andover mass, I was met at the door by the manager, holding it open for me, asking me how we could help displaying a smile and professionalism.
A very refreshing experience!”
“I went in today on a whim just to see what the process would be like to trade in my iPhone for a newer model and ended up walking out with the newest iPhone and a cheaper phone bill. Ana was so helpful from explaining the trade in promotion to helping set up my new phone to getting me discounts I didn’t even realize were available for me!”
“Found my way to Verizon in Bedford today, with a corporate iPhone that decided to deactivate its self. Jen was quick to help me, replaced my SIM card and I was out the door in 20 min. Awesome experience and great atmosphere.”
“Erick was FANTASTIC! He was so helpful with my mom and I and answered all/any questions we had. He even helped transfer all our information over to our new phones! Definitely will be visiting this location and Erick again for all Verizon assistance!”
“I'm writing today on behalf of myself and another customer Peter Gould. We recently purchased new phones. And our sales rep was Kapur Kashim from the North Reading Verizon location. We both were so pleased with the customer services we received by this gentlemen. We felt it was important you know that two customers appreciated the knowledge and the kindness Kapur expressed during our current purchases. Satisfied customers. Lesley Mcgrath and Peter Gould”
“I would like to bring to your attention that it is imperative that a moment needs to be addressed to your amazing staff, particularly Dennis and Fitz!!
I had been dealing with an ongoing issue in regards to my iPhone, Apple Watch and my AirPods as well, while being sent back and forth between my financial institution and the Apple Store, at the same time I had made 3 separate visits to the T-Mobile in Billlerica, which I immediately was confident that I did so being that my first moment in the establishment your employee Dennis was more than proactive in helping me out even extending himself by reaching out to his brother, Fritz, who I at the time did not meet yet, anyway, he reached out and resolved my problem easily no problem.
I then after dealing with more issues regarding my bank and Apple and I developed to go into T-Mobile (my cellphone provider), which this time I had the pleasure to meet Fritz which he just as well was very proactive to help me out which he did while being very informative as was the first visit.
So I wanted to say thank you very much and I really hope that you value the fabulous staff working and representing your business, thank you.
Daniel Lepore”
“Excellent customer service by Mike and Ledi!
I needed to port my number from AT&T to T-Mobile, and Ledi very patiently helped me navigate the unfriendly AT&T system to get the necessary details. His knowledge of the services and devices is incredible. He spent almost 4 hours assisting us with the porting process, setting up new devices, and transferring data from the old phone to the new device. What would have been a very tiring experience was made pleasant thanks to Ledi's expertise and skill.”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
“Tyrell took care of my wife as if she were his mother. When she called corporate, they said there were no discounts. Tyrell found some and upgraded her phone as well! Great service! Ask for him or Alijah!”
“I went in with a question about my TV remote which was malfunctioning. As soon as I described what was wrong with it, the customer service rep wasted no time in getting a new one for me. I was very impressed with the efficiency and quality of the service.”
“Recently I had a great Verizon experience. My son and I needed new phones and we headed to the store in Waltham. I was impressed my the care and attentiveness we received. The salesman were professional, knowledgeable, courteous and accommodating. We received great trade in deals and the purchasing process was smooth. Check them out if you're in need of a cell or have issues!”
“I had an Extreme Magnificent encounter with the Manager Vivian, Very Satisfactory an from Florida & both times I entered the Store she is extremely attentive to her customers. I am a satisfied customer 1,000%. Thank you & keep up the great
work”
10AM - 7PM
French St, Lowell
Internet Service Providers
“I went to this store because I was insanely unsatisfied with AT&T and their BS and was looking for a more affordable phone provider. The associate who helped me, I believe his name was Allam, was very helpful and kind. He wasn't pushy and didn't try to sell me something I didn't need. I told him what my budget was and he followed through down to the last detail. I left the store having spent much less than I anticipated. Thanks for a pleasant experience.”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
“This T mobile store is different from any other T mobile location we have ever been to. The employees there even the manager go out of their way to help you out ,specifically Stephanie , there are no words to describe how wonderful she is.
Great person, very professional, helpful , and the nicest thing about her is that She makes you very comfortable even if you run in to some difficulties , she goes out of her way to help you out and is the reason we keep coming back to this location.
My family and I we just want to say to her Thank you so much.???”
“Very good experience of visiting this store. Jack, provided professional assisted and fix my issues. He switching different techniques to solve the problem. I really appreciated. I am strongly recommended this store.”
“they have always been courteous and helpful. came across them by chance when i was dropping off a ups package but discovered that they offer multiple services. changed my phone plan too while i was in there for a better one.”
“Huge thanks to Christen Martinez for helping me and my mother for changing the name on my T-Mobile account and upgrading me to the Google Pixel 7a. You guys are awesome.-Jack Dunk”
“Moe was excellent! He has helped me many times and I make sure to come back to Verizon Malden specifically because he is so helpful, efficient and fast. Very knowledgeable and great at his job. I will recommend anyone to come here and ask for Moe. I would give 6 stars if I could! Thank you again Moe you're the best!!”
“I felt very satisfied when I came in today Sanayha & Moises helped me out 10/10 they were both very patient w me, helped me resolve an issue. So kind & professional.”
2 - 5PM 9AM - 1PM
956 Massachusetts Ave, Arlington
Internet Service Providers
“The RCN technician was extremely polite, friendly and knowledgeable. He did a very quick thorough job and answered questions that I had. Overall a terrific experience with Astound”
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
“Malik is always the most attentive, friendly and thorough advisors at Verizon. It’s always a pleasure getting to work with him, going to this location you know you have nothing to worry about!”