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February 2022 by Lucy Foster
Apparently you need an account to do literally anything here. Can't exchange coins without an account. I was turned away with no option to exchange with a fee. Employees don't wear masks in case anyone is wondering. Rude as can be. I certainly don't ever intend on opening an account here based off of this interaction.
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January 2022 by Sangria Merlow
Unprofessional and wants to make up lies. Tell the truth to your customers about their account and communicate with them rather than having them contact their attorney and go through the whole process. If I find out you have been messing with my money, plan on being sued and ready to pay.
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September 2021 by KayNic Q.
I contacted the Washington St Weymouth branch of this bank and spoke to a man named Steve Mastalerz (not sure of spelling). The one & only positive thing that I can say (also why I gave 2 stars rather than 1) is that he responded to our initial inquiry quickly. Unfortunately, after that he showed nothing but rudeness and arrogance. When I pointed out a rather serious error that he had made on our mortgage application, he became argumentative. Furthermore, neither he, nor his processor sent any of the documents that we needed to complete for approval. When I reached out to him about that matter, he was once again rude and dismissive, telling me that I was wrong. While I cannot speak on other branches, I do not recommend contacting this location.
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November 2020 by Tim Cole
Great bank we've been customers 30 year's. tellers always helpful. loan dept was easy to work with when getting a loan. their free paper shredding service yearly was awesome too.
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November 2020 by Lynchy “namaste221”
Bank policy is not posted and therefore changes according to who you are speaking with. And there’s one side to every issue - theirs. They are always right. Their attitude and demeanor with customers needs improvement. In truth, they are undependable and unprofessional. From an about to be 25 year former customer. The times are “a-changin”.
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November 2020 by Dennis Rynne
I been with them for years sense ut was Weymouth bank. They might have gotten bigger but there still a small home town bank and caring and helpful. Can not say enough about them
