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11AM - 5PM
18 Main St, Townsend
Mobile Phones
“Josh was an amazing help!! Truly took the time to make sure my problems were resolved and was very friendly the whole time! Hard to find customer service like this these days!!!”
“These people were quick and efficient. Christmas eve they were slamming and still handled my walk-in request. The prices were normal and cheaper than replacing the phone. The front desk staff were pleasant and the techs seemed to be knowledgeable. Clean store with lots of options for accessories.”
“AMAZING!!! EJ and Shelia are the epitome of customer service, couldn’t be happier with the assistance I just received at the T-Mobile on John Fitch in Fitchburg, Ma.. Extremely helpful and informative with every little detail, even stayed late to make sure that I was taken care of. They looked out for my best interest, I know what location I’ll be going to from now on for any help or questions that I might have. Here’s to you guys and your impeccable service!!”
11AM - 5PM
975 Merriam Ave Ste 139, Leominster
Mobile Phones
“I want to thank Richard who treated me very well, he gave me all the information I needed, he was very kind and I thank him very much from the bottom of my heart. I wish cricket had many employees of this magnitude, thank you very much.”
“My visit yesterday was absolutely awesome. However whoever had helped my boyfriend months ago with the purchase of his Apple watch did. It do their job. He had asked for the warranty so if it was lost or stolen he would covered. The rep. months ago told him it was all set. Welp it wasn't because he had lost it and they said that person never put it on the watch. we went in together to upgrade myself, plus get his watch back when we discovered this mistake. Yesterday's rep was so helpful and worked with us to get what we needed. I really like who worked with us yesterday. I wish I could remember the awesome guys name yesterday, he deserves a raise ?”
“The new manager Jonathan have been very understanding and professional. Is helping us with a previous issue. Definitely recommend for his fine customer service. ?”
“I recently went to the AT&T store in Leominster Ma. Close to the Mall. I waited maybe 10 minutes tops. The manager Jose waited on me. I wanted an upgrade for my wife's phone. It turns out the direction I wanted to go in for her wasn't the best. Jose Never made me feel rushed. He took his time and I got a great deal.”
“I came in as my phone didn't work and I was panicking so I asked if I could join boost mobile and start and they did it all for me and they were friendly and knowledgable and even let me make a call on their landline to my loved one o they wouldn't think something happened to me. After that my phone has been working so great! So thanks everyone t FitchburgBoist Mobile!! You saved my butt,,?”
“Synk and Aidan were extremely helpful and nice today… they helped me on a phone case exchange. I couldn’t ask for them to be nicer and customer service oriented… thank you guys and you’re an asset to your company…. I won’t go to any other store when I buy this stuff because of them…. Nick as well… He just has to lay off the caffeine a little bit… ha jk …-P. Perry”
“The gal that was working 9/2 sat afternoon, went above and beyond to help me. My phone dropped in the ocean , my pin number and question got hacked .With her dedication ,knowledge and persistence she activated my old phone . I understand your privacy policies but agents should be able to override pins and questions. She is a superstar ! She ran your whole store by herself with ease . I wish I remembered her name please give her acknowledgement or a promotion and money ?”
“We were switching from Verizon. To T mobile.we had a wonderful experience especially with our sales person Josue! He was so helpful.I can’t say enough positive as when we entered the building we were just looking.. we like our new phones and the service with them.The next day they had trouble with service on the # of bars we had but still got calls on it.”
“Everything works perfect except some thing with my texting not going through. It is something wrong on T-Mobile end. I give five stars to the associate name Umar (hope I spelled it write) from the Mechanic St., Leominster branch. Outstanding customer service!!! I’ve been in retail over 20 years and I know good service when I receive it. This young man was polite, patient and has a great personality. I hope whoever is in charge acknowledges this amazing Young Man, because If I have any problems HE will be the person I go to and I recommend HIM to everyone and tell him I sent you! ????”
“This store has more choices than that of the Hudson store, all I wish is that, that carry Thermal Underwear until the end ofarch or for as long as there is snow on the ground.”
“I am a computer/cell phobic and hate change. I was terrified to switch from my 7 year old cell phone and afraid I would lose everything and not be able to navigate a new cell. Romeo at Orchard Hill in Leominster was outstanding! I explained my fears, and he was nothing but patient and kind and answered all of my questions and explained differences and changes. I feel so much better after having upgraded my old, tired phone now that he guided me through the transition. I would definitely go back to that store and deal with Romeo again in the future. Just what you want in customer service!”
“Went to target with my granddaughter. We love the skincare and beauty products! She loves the clothes!! I brought her there to see what she would like for Christmas! She's fifteen hard to buy for! Plus I have 8 more grandchildren all but one are teens!”
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“Cait really helped me out she helped me get a new line and a free phone. Then she helped me transfer all my stuff from my pixel to my new iPhone. I couldn't believe all my stuff like my contacts my photos and my apps all went over. I would definitely recommend coming to The Townsend store if you need help. They really want to help and they know what they're doing. I left my phone with her I came back everything was done”