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“I had an urgent situation and when I called Webster First I was connected to Denise Grassa who immediately put me at ease and handle the situation instantly. Denise was professional, and understanding. Highly recommend this bank!”
8AM - 6PM
605 Broadway, Saugus
Banks
“I’ve had my account here for almost 10 years and the reason I’ve stayed with this bank is that the people here always trying to find solutions to whatever your problems/banking needs are. Special shoutout to Anuschka (manager of the branch) who is amazing! She always goes above and beyond to really take care of her clients!”
8:30AM - 5PM
317 Main St, Saugus
Banks
“I have used this location for 25 years since I moved up the street. It was originally East Boston Savings Bank. The staff stayed the same. The management staff is awesome and the tellers are always very respectful and usually do their job well. I am sure I have had a problem here or there over the years but overall I am happy with the service that I have received and will continue to use them.”
8AM - 6PM
855 Broadway, Saugus
Banks
“I have been a customer for years and the least I can say is that I’ve always been happy with the outstanding customer service I get at Saugus branch. I highly recommend this branch.”
“I came in to get a notarized form near the end of the day. Raj and Laurie went above and beyond to do the form near the end of the day when they didn’t need to. Excellent service.”
“Everyone that works here us exceptionally nice and super helpful. I'm glad that I decided to switch over to this bank. They are costumer focused and they feel like a small credit union.”
“Myself and members of my family have had been doing business since the 80s when I had a mortgage there when they were d.b.a. Saugus Coop.As far as small banks go the teller staff is very nice and there hours are convenient. I do not trust the change machine I believe the calibration is off.All in all I'm satisfied However I understand that the bank has a new change counting machine that is pretty accurate..”
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“You will not find a more professional & kind banking team than in Saugus. They are knowledgeable, and always willing to go above and beyond to help with my business' ever-changing and often unpredictable needs. They set (and exceed) an extremely high bar for customer service - I have never had an experience as a banking customer ever come close to the service I receive at the Saugus branch.”