Horrendous customer service provided at each of East Boston Savings Bank 3 locations.Lack of accountability requirement by the president and subordinates creates a climate of confrontation pattern.Suggest not banking at any above location.
July 2020
I’ve been with EBSB for over 40 years and have used several locations. The service is excellent. Employees from tellers to managers are courteous and professional. Always ready to help solve your problems. I’ve recommended EBSB to others.
February 2019
Advertise a 24 hour response time. Have not addressed my questions in 4 days.
