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“GOOD MORNING EVERYONE, I'M DEAF, WENT TO BAY STATE SAVINGS BANK. LAST APRIL 24TH. JEFFREY LOCKE IS SENIOR VICE PRESIDENT OF BAY STATE SAVINGS BANK. JEFFREY LOCKE VERY FRIENDLY AND DO IT FOR ME OPEN NEW ACCOUNT. PROVIDE AS PROGRAM ACCOUNT ONLINE. PROVIDE CARD TOO. I LOVE IT THAT PLACE BY TELLERS VERY FRIENDLY. AND UNIQUE TOO! THEY KNOW WHO I'M DEAF WITH ASL, SMILEY!”
“I love Bay State Savings Bank On Mill Street Worcester MA. Michelle, Denise, and Taylor are very Professional and friendly, they are always helpful in solving any Bank issues I may have.”
8:30AM - 4PM
29 Trolley Crossing Rd, Charlton
Banks
“The staff at the Charlton branch always go out of their way to assist in my banking needs I appreciate that they make an effort to remember my name and greet customers with a genuine smile. It’s a comfort to know I can call and talk to a familiar face.”
“Been banking at this location for over 10 years. Never had a problem with the personnel. They've always been exceedingly helpful - even the bank managers. They've gone out of their way multiple times to help me. It's not their fault that they're understaffed sometimes.”
8:30AM - 4PM
547 Southbridge St, Auburn
Banks
“Nicole, Cindy, Antonio, Jenna and Daniel are super friendly and have great customer service. They always welcome you with a smile and go above and beyond. Keep up the great Team work!!!”
“I am profoundly grateful to Michael Murphy, VP, and the entire Central One Federal Credit Union team for believing in my business and making it possible for us to expand the services we offer to the community. At a time when larger banks were operating on outdated, rigid formulas and treating small businesses like numbers on a spreadsheet, Mike and his team led with human values, hope, and kindness. He brought warmth, responsiveness, and compassion to a process that is so often cold and transactional, making an otherwise stressful time feel steady and manageable.
Even the terms of my loan reflected Central One’s integrity — they offered fair, generous terms when larger banks pushed high interest rates, balloon payments, and no flexibility to refinance. What truly moved me, though, was Mike’s willingness to show up not just as a banker, but as a human being: he even attended my closing on his day off, a gesture that brought me to tears and spoke volumes about the kind of person he is.
Central One is the real deal — a bank that operates for the people and genuinely cares about them. Thanks to Mike and the team, my business is growing, thriving, and better equipped to serve our community.”
“Been in this location since they were sovereign and with Santander since I lived in Puerto Rico over 20 years now, love this bank and the location is very close to me, plus the online services they offer are easy and fast.”
8:30AM - 4PM
275 Greenwood St, Worcester
Banks
“I would have given 5 but they annoyed me with a 10 day hold on a check I could have cashed elsewhere, then deposited as cash and avoided the hold. Why are you holding good checks? Is that common in banking? I’d give 3 stars over this inconvenience, but the managers were so polite and pleasant to deal with. Plan accordingly if you open a new account!”
“The music issue was fixed and I’m glad for that. Honestly the people who work here are fabulous! I’m glad I have accounts here.BUT there are several spelling errors on the ATM, haha, how embarrassing.”
9AM - 5PM
1227 Main St, Worcester
Banks
“I am actually a customer at the Park Ave TD Bank....The employees deserve
5 stars!
I have been in quite a few TD Banks in the Worcester area;
The problem is not the employees, the problem is the Bank's upper management...
I feel I've been robbed by my TD Bank in Park Ave. Worcester MA. I have been begging them for a resolution, and to all governmental agencies, to no avail!
I'm asking for solidarity, and compassion.
Today it is my life savings disappearing in a simple Wire Transfer, tomorrow it could be yours! ??
I'm doing this because I have run out of options.? and maybe I can prevent this from happening to others...”
9AM - 4PM
400 Southbridge St, Auburn
Banks
“Cheryl Pedjoe is wonderful at customer service. Every time I have a question regarding my accounts or business, she is at-the-ready to answer. She responds quickly and with a solution that fits my needs. She is a great resource for me at Webster Five!”
8:30AM - 4PM
993 Grafton St, Worcester
Banks
“After visiting a few banks for quotes/promotion deals. A friend required me to visit Berkshire Bank. I was able to speak to Sonia Descormiers who happened to be an agent/VP. She was so helpful and explained to me every details of how HELOC program works. Finally, I was convinced and decided to go with her. She made the process so easy and my loan was process within 2 weeks. At closing, she made an appearance at closing to make sure that I understood every sheet of paper that i was signing. I couldn't asked for a better agent. Sonia Descormiers, gets a 10-STAR in my book. I would Highly recommend her service to anyone.
JEAN REMY”
9AM - 4PM
560 Park Ave, Worcester
Banks
“I’ve been with this bank for almost 25 years. They used to be Commerce Bank, after transition to Berkshire Bank they maintained most of the qualities I really liked about Commerce, primarily their hours - amazingly stayed open until 7pm - until recently… now they close at 4pm Mon-Wed, and 5pm on Thu-Fri. This Park Ave branch is open on Sat until noon but the downtown branch on Main St. Is not. Unfortunately, this change took place but for the most part, so do my banking online so it’s not worth finding a new bank. Syrian The woman who was the manager for the longest time was amazing, Mrs. Wilke (I believe?) I loved her! The new manager that took over was nice as well, but he has since moved on. I do appreciate seeing familiar faces there, several workers have been there for years but I’ve noticed a lot more change and turnover since it became Berkshire Bank. I’m not sure if this is related to the change in ownership or timing with the pandemic, etc.? Either way, they’re phasing out the things that remained “Commerce” now and it definitely feels like a new bank. I’m mostly indifferent but this is why I gave 4 stars instead of 5… the changes. It used to be a 5, the change in hours dropped it to 3 stars, but their new online and mobile platforms bump it up to 4. If they would only dispense $10 bills from the ATM or allow you to choose which bills you want (like another well-known, over priced, red-tape National bank here in America) I’d bump it up to 5 stars.”
“I been banking here for a bit It’s always top notch customer service. John t. Is a big asset to this branch. He always goes above and beyond for me and actually everyone. He is the kind of employee that thrives off making sure customers leave beyond satisfied. Great job John keep it up !”
8:30AM - 5PM
967 Grafton St, Worcester
Banks
“The staff were very helpful in my process of changing my name after getting married. Any time I've had a specific bank related question, I've immediately called or emailed this branch. I know I can count on them!”
8:30AM - 4PM
4 Gore Rd, Webster
Banks
“I have banked here for 16 plus years and would never leave! Therese in the Gore road office is awesome! I moved to another state and even sometimes when it’s hard not having direct access to my personal bank I’d still wait for cards or notices in the mail over having to bank else where”
“About a year ago, we worked hard with Rosa Nguyen (who came highly recommended) on a house that was under construction. Rosa went above and beyond to keep us updated with the changes in rates and helped us navigate the complicated world of mortgages as first time home buyers. She was at our nerve racking closing and was advising us till the second we signed the dotted line. Her experience in the field as a previous realtor helped us a lot and she wasn't afraid to give us the best advice. We highly recommend going with a local bank like Webster five and if your lucky, will get to work with a pro like Rosa”
“My grandmother banks here, and I brought her in the other day to help her get some cash. The ladies inside were very nice and helpful, and the holiday decorations were lovely.HOWEVER, I’m so glad I went with gran because those doors are SO. HEAVY. One way in and one way out. ? And there wasn’t a handicap auto door opener (she uses a walker.) Isn’t that an ADA rule to accommodate for the handicapped? I had trouble as a young healthy lady, sheesh. I hope they do something about that.”
9AM - 5PM
500 Grafton St, Worcester
Banks
“Great and easy location to get to. Line was small and quick. I had a quick chat with the teller who was very sympathetic to my issues and said if there was anything they could do let him know. Pretty nice of them since I’ve never met him before. TD Bank has treated me pretty well. Give them a try.”
“It is always a good experience to visit this agency, I have always been very well attended, they are super attentive, especially a teller called Gianna Rodriguez, extremely friendly and attentive to everyone.”
9AM - 5PM
206 Main St, Webster
Banks
“I've always had good service at this location! Roza and Savanna were very helpful and always followed up with answers to all my questions. My only complaint is the location is not very handicap accessible. Handicap parking is in the parking lot on the second level but there is no elevator to get you to ground level where banking takes place.”
“I have always received extremely good service! The staff is helpful and competent. My manager Alessandra is always ready to resolve any and all problems! I am very satisfied!”
“I have never seen a bank or for that matter any other business work so hard on customer service. They greet you at the front door to see if you need any assistance with your banking needs. We have used this location for many years and recommend it highly. I would just like to say " Keep up the great work". Thank you!”
“I've been business banking with Santander at 655 Park Ave for 20 years. ALL of the tellers and managers have been very courteous and nice. Thank you! Anytime there is a new person being trained, in any business, we all need to be a little more patient.”
“I'm Brazilian and I needed to ask for a duplicate of my debit card and I was extremely well attended at this bank polite, attentive and competent employees thank you very much to all Bank of America employees
I'm Brazilian and I needed to ask for a duplicate of my debit card and I was extremely well attended at this bank polite, attentive and competent employees thank you very much to all Bank of America employees”
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“Have Banked at Web 5 for over 60 years. I have also had accounts at other banks WCIS, Guarantee, etc. etc. This bank has always met all my needs, and exceeds other banks. Other banks save you in one area, but over charge for others, so when you compare banks compare all the basic features you use every day. Then you will realize the value of Webster Five.”