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8:30AM - 4PM
31 Sutton Ave, Oxford
Banks
“Best bank out there. The customer service is incredible. I was having issues with other banks, a friend recommended Webster first. Very happy. Very easy to deal with and always willing to listen”
“I been banking here for a bit It’s always top notch customer service. John t. Is a big asset to this branch. He always goes above and beyond for me and actually everyone. He is the kind of employee that thrives off making sure customers leave beyond satisfied. Great job John keep it up !”
8:30AM - 4PM
569 Southbridge St, Auburn
Banks
“Hometown has been my bank since opening, they stood behind me with identity thief, and walked me thru the steps, The associates there are always professional and helpfull Thankyou hometown for being there for me and my husband”
8:30AM - 4PM
29 Trolley Crossing Rd, Charlton
Banks
“They have set me up for 2 car loans now. Alycia is very clear and knowledgeable, helping me avoid any unnecessary expenses. Would definitely recommend going through this bank for a car loan.”
“Been banking at this location for over 10 years. Never had a problem with the personnel. They've always been exceedingly helpful - even the bank managers. They've gone out of their way multiple times to help me. It's not their fault that they're understaffed sometimes.”
“Today I went in because I got scammed online for $51.74 Cherie went the extra mile and contacted pay pal to get the ball rolling so I could get refunded!!! Thank you Cherie j. Gilly. Jack t.”
“Amazing branch staff! My Wife and I could not be happier with the service that we received from Michelle and Tiffany during a very complicated home-buying process. These two exceptional professionals helped us meet some strict deadlines over the holiday season, allowing us to move into our home in February. Thank you, Michelle, and Tiffany, we're super happy with our new home!”
8:30AM - 5PM
967 Grafton St, Worcester
Banks
“The staff were very helpful in my process of changing my name after getting married. Any time I've had a specific bank related question, I've immediately called or emailed this branch. I know I can count on them!”
9AM - 4PM
560 Park Ave, Worcester
Banks
“I’ve been with this bank for almost 25 years. They used to be Commerce Bank, after transition to Berkshire Bank they maintained most of the qualities I really liked about Commerce, primarily their hours - amazingly stayed open until 7pm - until recently… now they close at 4pm Mon-Wed, and 5pm on Thu-Fri. This Park Ave branch is open on Sat until noon but the downtown branch on Main St. Is not. Unfortunately, this change took place but for the most part, so do my banking online so it’s not worth finding a new bank. Syrian The woman who was the manager for the longest time was amazing, Mrs. Wilke (I believe?) I loved her! The new manager that took over was nice as well, but he has since moved on. I do appreciate seeing familiar faces there, several workers have been there for years but I’ve noticed a lot more change and turnover since it became Berkshire Bank. I’m not sure if this is related to the change in ownership or timing with the pandemic, etc.? Either way, they’re phasing out the things that remained “Commerce” now and it definitely feels like a new bank. I’m mostly indifferent but this is why I gave 4 stars instead of 5… the changes. It used to be a 5, the change in hours dropped it to 3 stars, but their new online and mobile platforms bump it up to 4. If they would only dispense $10 bills from the ATM or allow you to choose which bills you want (like another well-known, over priced, red-tape National bank here in America) I’d bump it up to 5 stars.”
“The music issue was fixed and I’m glad for that. Honestly the people who work here are fabulous! I’m glad I have accounts here.BUT there are several spelling errors on the ATM, haha, how embarrassing.”
8:30AM - 4PM
547 Southbridge St, Auburn
Banks
“My Mother insists on seeing Olga Ganias in Auburn because her customer service goes way above and beyond. She takes the time to make sure she understands completely and at 77 yrs old with slight dementia it takes a little time. She is treated with dignity and respect, such a great new asset to the branch. She’s very clear and conscientious.It is appreciated greatly. It’s very difficult to find such honest caring customer service!!”
8:30AM - 4PM
16 Airport Rd, Dudley
Banks
“My husband and I usually go to the Dudley branch and I must say they have a very knowledgeable group there. I especially like to give Shana and Shanon a thumbs up for their attentiveness to our needs and their professionalism.”
“Been in this location since they were sovereign and with Santander since I lived in Puerto Rico over 20 years now, love this bank and the location is very close to me, plus the online services they offer are easy and fast.”
“About a year ago, we worked hard with Rosa Nguyen (who came highly recommended) on a house that was under construction. Rosa went above and beyond to keep us updated with the changes in rates and helped us navigate the complicated world of mortgages as first time home buyers. She was at our nerve racking closing and was advising us till the second we signed the dotted line. Her experience in the field as a previous realtor helped us a lot and she wasn't afraid to give us the best advice. We highly recommend going with a local bank like Webster five and if your lucky, will get to work with a pro like Rosa”
9AM - 4PM
400 Southbridge St, Auburn
Banks
“Cheryl Pedjoe is wonderful at customer service. Every time I have a question regarding my accounts or business, she is at-the-ready to answer. She responds quickly and with a solution that fits my needs. She is a great resource for me at Webster Five!”
8:30AM - 5PM
500 Grafton St, Worcester
Banks
“Great and easy location to get to. Line was small and quick. I had a quick chat with the teller who was very sympathetic to my issues and said if there was anything they could do let him know. Pretty nice of them since I’ve never met him before. TD Bank has treated me pretty well. Give them a try.”
8:30AM - 4PM
275 Greenwood St, Worcester
Banks
“The staff at this location is very friendly, personable and highly approachable. Everyone here is always willing and eager to help and answer any questions you have. I would recommend this location to anyone that is looking for a credit union. I also spoke briefly to Marleny C. Regarding some loan questions I had and she was able to answer my questions and provided information that was extremely helpful. You can tell she in knowledgeable in what she does.”
8:30AM - 4:30PM
63 Southbridge St, Auburn
Banks
“I had an exceptional experience at this bank, and I'm pleased to leave a 5-star review. The service provided by Teller Sharan was outstanding. Their professionalism, attention to detail, and friendly demeanor truly stood out. I was assisted promptly and efficiently with all my banking needs. The staff's knowledge and willingness to assist left a lasting positive impression. I highly recommend this bank, especially with employees like Sharan who go above and beyond to ensure a seamless banking experience.”
“Recently did business with southbridge credit union (Auburn). The process was easy and employees are very nice. The representative I spoke with was Adele Burnam. Adele was great and I highly recommend this credit union.”
8:30AM - 4PM
4 Gore Rd, Webster
Banks
“I have banked here for 16 plus years and would never leave! Therese in the Gore road office is awesome! I moved to another state and even sometimes when it’s hard not having direct access to my personal bank I’d still wait for cards or notices in the mail over having to bank else where”
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“So grateful for Kim and all the associates at Bank Hometown. Their kindness and Customer service is above reproach. The changes have been positive for this branch over the last 6 months. Good to see.”