The Verizon store at Chestnut Hill is a convenient location for mobile, 5G home internet, and business needs, offering in-store visits, online appointments, and various pick-up and delivery options. Customers have praised the staff for their helpfulness, kindness, and quick service. Destiny was highlighted for her excellent assistance, helping customers upgrade phones, answering questions, and suggesting suitable devices without pressuring them. She provided a positive experience, and one customer called it the best Verizon experience they've had. Ryan was also appreciated for fixing a phone issue swiftly and kindly, without making the customer feel uncomfortable or trying to sell a new phone. The store staff are recognized for being efficient and attentive, with minimal wait times. However, some customers noted issues with online services and third-party stores, mentioning the importance of good leadership, especially for rural community customers. Overall, the store provides friendly, quick, and helpful service in a welcoming environment.
Sophia really knows her stuff and explains it well. Doesn't just tell us stuff she thinks we want to hear or say things in hopes we'll ask fewer questions. Quickest most productive visit!
April 2025
Destiny was so helpful and was super kind! My daughter and I both upgraded our phones and we love them. The service was quick and easy and she got me a great deal!
Thanks again girl!
July 2024
Could not get the sound on my phone to work... Tried lots of fixes. Nothing worked. Ryan at chestnut hill took 3 mins to fix. Was super nice and didn't make me feel stupid or try too sell me a new phone. Thanks, Ryan
