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“Amazing service at this location. They are always willing to help regardless of language barrier. Associate who helped me get my Bank of America app running again called Portuguese translator so I can be helped in my own language. I really appreciate this since English is not my first language. Thank you so much to all associates that work hard at this location.”
9AM - 5PM
1201 Massachusetts Ave, Arlington
Banks
“It was a great experience. People there are so efficient and helped me a lot. They are confident, and always with a smile on their face. Her manager.... so efficient and nice!”
9AM - 5PM
363 Pleasant St, Belmont
Banks
“From the minute you walk in the door you feel like you’ve gone to visit friends rather than do banking. Every employee is extremely helpful, knowledgeable and friendly. I would definitely recommend this bank and this branch to everyone.”
8:30AM - 6PM
180 Massachusetts Ave, Arlington
Banks
“I visit the burlington branch three or four times a year. I have always been treated very well by any and all employees. Savings and cd rates are very competitive. Recently I met with ***********************, a pleasure and very helpful.*************************”
8:30AM - 4PM
11 Central St, Norwood
Banks
“I’m very happy with the service that I received at the bank. The tellers are very knowledgeable and they worked swiftly to complete the task and customer service is a plus.”
“After their renovations over the winter, I really love the atmosphere a lot more. It’s more open, much brighter lighting, and feels more productive but also relaxing. Prior to their renovations it felt very uncomfortable and not relaxing. But now there are nice tables and chairs and an overall brighter complexion.”
“Really great people to work with! The staff are all friendly and Nick the CEO is excellent and easily accessible. I help my church as a trustee and we recently had a difficult refinance situation which we had been turned down by other banks about. After reaching out to CCU I received immediate attention and talked to Nick about the next steps. Within days we had a great plan in place and within a week or so we had a deal that saved us a great deal of money and heartache. I had never seen a bank take that kind of initiative in helping out people (in our case a board of volunteers) make a very important decision. Based on this experience, I wouldn't hesitate to refer them to my family, friends and business contacts. Highly recommended!”
“I always cash my paycheck at this specific Watertown Savings Bank , all of the tellers are extremely friendly and very courteous to all of the patrons not only the ones with the big bank accounts!!”
8AM - 4PM
520 Main St, Medfield
Banks
“I moved to Utah from Massachusetts back in 2017 and I still use Needham Bank as one of my main institutions and this is my go to branch if I have any issues. Johanna, Marjorie and Maria are all fantastic. They constantly go above and beyond should I have any problems. Needham Bank cannot be beat in terms of customer service!!!”
8:30AM - 6PM
141 Massachusetts Ave, Arlington
Banks
“Since opening up an account I can’t say anything negative about the bank nor this branch nothing but positive and excellent customer service and it they definitely will go above and beyond to help you in whatever you need! Big shout out to Karla she was very helpful with answering my questions through the phone today :)”
9AM - 4PM
6 Main St, Natick
Banks
“Due to my bank here in Natick closing their safe deposit boxes I did a little research and listened to friends and received all positive input about Middlesex savings bank, in downtown Natick. Simply a pleasure! From the Branch manager, John King - to and including the young man, "Alex"ander MacLellan who did all the paperwork, legwork and all around "old school" customer service, .. it was the most pleasant and professional experience I've had in a long time. From my initial goal of obtaining a new safe deposit box, Alex explained over and above, without "salesmanship" pushing, all that Middlesex offered, ways I could benefit my specific situation and treated me like family "old school customer service?! To me, possibly the most important ingredient of any business. All of my banking business will be shifted to Middlesex and proudly would recommend them for anyone considering any banking. Quality people who are very well trained, have been with the company for considerable time which said a lot to me. My highest praise; "Compassionate Professionals".”
8:30AM - 5PM
880 Massachusetts Ave, Arlington
Banks
“I came here after several bad experiences at the Bedford location. Eve Doyle was amazing! She completed my domestic wire within minutes. If I ever need in person banking, I'll be happy to drive farther away from my Bedford home and visit this store.”
“this is the branch i always go to,and the employee,s are excellent in skill and in personality,they always take care of what i do or need,they are people i appreciate,and the asst.manager did me a favor and saved me money on something,so they also go the extra mile,thank you”
9AM - 4PM
51 Commercial St, Malden
Banks
“I can remember when it was originally called Tele-Comm bank & located on the corner of Main St & Ferry St (across from the High School) here in Malden, MA. Since then it has changed "ownership", starting with Danvers Bank which then moved to it's current location on the corner of Center St & Commercial St (across from the Malden Center train station).About 5-7 yrs ago (?), People's United bought out Danversbank & it's branches here in Malden. No matter what, the staff whether they were apart of the Tele-Comm or Danvers, have ALWAYS been there for my mother since this was HER bank after we moved from the Malden-Everett line area back in 2000 to where I am now. Sadly my mom passed away earlier this month & last week, I had to close out her bank account.The branch manager & his colleague went above & beyond to help me w/ this heartbreaking task. I will NEVER EVER forget ALL of the different branch managers, tellers, etc that I've come to know since 2000. I greatly appreciate all their help w/ my mother's personal finances as well as just being there w/ a friendly smile (even behind a "mask" these past 2 yrs). Thank you very much People's United for ALL that you've done through out the yrs for her & thank you to Danversbank as well as Tele-Comm too!”
“I have been having my account with the Ukrainian Federal Credit Union for about 5 years by now. Very good bank and very helpful staff members! Their timely help with all my banking needs related to my family here and in Ukraine was greatly appreciated. They provide prompt and professional services to the Ukrainian-American community of Greater Boston and all people living in the area. My husband and I were very happy to do business with them.”
9AM - 4:30PM
236 Holland St, Somerville
Banks
“Ron and Jason are always great awesome people to work with! I never run into any issues with them. They're so friendly and understanding. I would definitely recommend them to anyone!”
8:30AM - 4PM
6 Lexington St, Waltham
Banks
“My Mom and I opened accounts at this bank several months ago. Michelle could not have been more helpful! Over the first few weeks she assisted with additional documentation we needed and gave helpful suggestions to avoid any "glitches". I have waited to write a review because I wanted to "test" the relationship and it has passed with flying colors. I occasionally use a couple of the other branches and I get the same friendly, courteous and efficient service. Thank you!”
8:30AM - 4PM
739 Main St, Watertown
Banks
“Excellent Customer Service , always someone to help you . Clean ,neat all the time . fast efficient friendly drive thru . All of the Tellers and Staff are Awesome, if you encounter any problems they provide fast solutions”
“It is a very great bank. There is excellent customer service in addition to a coin counter. They offer many account types such as student chequing, basic savings and certificates of deposit. There is air conditioning so the place is always at the optimal temperature inside.”
8:30AM - 4PM
1160 Walnut St, Newton
Banks
“I have an account at Brookline Bank on Walnut Street in Newton Highlands. The staff is very knowledgeable, friendly, and take the time to make sure your questions are always addressed. On- line banking is an option that can be used if you are out of town or choose to bank from home. . Off-street parking is available behind the bank. I am feel fortunate that my bank provides a variety of services in a comfortable setting.”
“The entire team at the Salem Street location ROCK!They GET how to deliver 5-⭐️ customer service.My dad and I had some complicated issues that required our coming into the bank (And I normally DREAD having to go into ANY bank. It’s a time suck).Their AVP, KathyAnn is an MVP! She radiates warmth while still being extremely professional and knowledgeable and accommodating.And her support team of tellers, managers, and assistant managers, also GET customer service.They came out from behind their counter and behind their desk to assist me and my dad (who uses a walker) as we entered and exited the branch! ?Even though I do not live in the area, I will continue to do business with these people.They’ve restored my faith in humanity ?”
“My EXPERIENCES at this bank have been horrific to say the least. I have had multiple issues with activating my card on line. I have been to this branch on several occasions for assistance only to be told by staff that they couldn't help me, forcing me to have to go to the bank and physically do my business.”
8:30AM - 4PM
60 Main St, Watertown
Banks
“We opened an account at Watertown Savings Bank this week. Niki Athanasopoulos was our customer service agent. She was outstanding! She handled everything in a professional and kind manner.She explained every detail.!Thanks so much Niki!”
9AM - 4PM
260 Bussey St, Dedham
Banks
“I have been dealing with Mass Health and if anyone has dealt with them it is very difficult and stressful to deal with . Jane Curran has been wonderful to work with. She understands the problems involved and has been very helpful to my family and myself. I’m hoping that this message gets to the right people and wish her nothing but success in the future. Thank you very much for your help!”
“It's a community Bank. The people working there are extremely polite and understanding. We help you from the very beginning of a project to the end. It's wonderful to get to know people on a one-to-one basis and even better when they help you to accomplish financial goals. Excellent place.”
8AM - 4PM
17 W Central St, Natick
Banks
“It is an AMAZING bank. I opened account there recently, and the quality and level of customer service there is the best I've ever seen in my 20+ years in the area. They do not charge fees for their checking and savings account, they do not play games with minimum required balance, they reimburse other banks ATM fees. Super professional and accommodating. Jose and Gail were able to answer all my questions and were simply great. I highly recommend this bank.”
8:30AM - 4PM
456 Main St, Waltham
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“I sent them a big check from my Bank of America account to pay down my Home Equity loan. It took two weeks to get there. By the time it got there, I had been told by my accountant that I needed to pay a large sum to the IRS. They called --personally--when the check arrived and said: "This check is so big and so old we wanted to make sure you still want to deposit it." I said, "No, I gotta send it to the IRS. So you can tear it up." She said: "OK. I"m putting it in the shredder right now." How totally cool is that? What amazing personal service! B of A would never have done such a thing, not even close.”