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“Very good customer service and technical support. Had issue restoring contacts and resolved directly with shop next day. Received follow -up with phone calls to complete iPad promotion -overall great shop will return !!”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“I went to this store today and everyone is really friendly but I was served by a person whose name I don't remember but who really was patient. I would give a 1000 for his service I just want to thank you for all the attention”
“Ask for the Manager Junaid. Very knowledgeable, kind and courteous! He took the time to answer all my questions and concerns! This store is by far the best experience I have encountered compared to the other verizon stores I have visited. 10/10 highly recommended!”
“Been to this location a couple times. What I love here is the selection of devices compared to some other Tmobiles. Also they are knowledgeable and super helpful. The manager is very good at checking in to ensure everyone is being helped and updating people about wait time.I would recommend the Dedham location to my friends and family. A+ experience”
“Excellent customer service by Mike and Ledi!
I needed to port my number from AT&T to T-Mobile, and Ledi very patiently helped me navigate the unfriendly AT&T system to get the necessary details. His knowledge of the services and devices is incredible. He spent almost 4 hours assisting us with the porting process, setting up new devices, and transferring data from the old phone to the new device. What would have been a very tiring experience was made pleasant thanks to Ledi's expertise and skill.”
“Tyrell took care of my wife as if she were his mother. When she called corporate, they said there were no discounts. Tyrell found some and upgraded her phone as well! Great service! Ask for him or Alijah!”
“The people at Norwood Light & Broadband are very helpful. They helped me schedule the electric and cable installation for my new apartment. I would highly recommend it!!”
“I was there 2 Sundays ago and I met Carmen. She is amazing and make us feel home she did go above and beyond to suggest me what phone should I get. She was well educated about the phone & she was very patient with me every knowledgeable about her job and her customers service. Unlikely other T-MOBILE locations. Also Wallie I think his name I might mistype. He is also wonderful. You should recognize both employees. They are the faces of your company & without both employees your company will not be successful. They both amazing knowledgeable smart sophisticated human beings. I will always come to this locations cause of them. I have been with T-MOBILE 20+ years. You should hire people like wallie and Carmen. Very caring about thier job and customers too. Please take this very serious and Recognize these wonderful employees. Thanks.”
“When in today to have 3 lines that I transferred over from a different provider fixed because esim needed to be activated. No complaints what so ever. Customer service was great.”
“Recently I had a great Verizon experience. My son and I needed new phones and we headed to the store in Waltham. I was impressed my the care and attentiveness we received. The salesman were professional, knowledgeable, courteous and accommodating. We received great trade in deals and the purchasing process was smooth. Check them out if you're in need of a cell or have issues!”
“Massive thanks to Tony at T-Mobile who helped me out today with a sim that would work while I was travelling! I was having a terrible time with roaming and my phone can't use an esim. Tony checked that my phone wasn't locked then got me access to an affordable plan. I really appreciated his help and attention to detail. He made a stressful situation so much easier. Thanks mate!”
“I am a first time comcast user signing up for xfinity Wi-Fi. I had my own router but needed a modem, so I seeked assistance early on a Tuesday morning. Multiple employees greeted and helped me right away! They told me where to get a modem and even checked the target inventory across the street. I am happy no one tried to upsell me or discourage my choice to NOT rent the xfinity modem monthly (which would have cost more in the long run).Thanks!”
“The store on Comm Ave in Brighton is an absolute treasure. The people that work there are knowledgeable and friendly and help you solve all your cable problems.”
“Marlena is the best of the best! She resolved an issue with my phone, and went above and beyond to ensure my new service was up and running. She was kind, patient, and extremely professional. Marlena demonstrates what exemplary customer service should look like. ????????????”
“Thanks to Gladys for the good customer service SHE offers. With a smile and affable affection from Roxbury, some of the time you passed, you only know how to leave love, service and good treatment. Thank you Gladys.”
“Amazing job done by employee Javi Sanchez for somehow getting me set up with a new phone and moving all my contacts and transferring all my pictures and video to my new phone. He was so helpful. Once again thanks for your help.”
“Vincent and Anyeli are super knowledgeable, work well as a team and are extremely professional, demonstrating outstanding work ethics and assisted all clients from beginning to end in a time efficient manner. It's a honor to be served by them! This will be my home base location as long as they are here!!”
“Great communication. Although I needed residential service and safety NetAccess provides commercial applications, Ashley was helpful and incredibly fast helping me find an ISP provider.”
“Could not get the sound on my phone to work...
Tried lots of fixes. Nothing worked.
Ryan at chestnut hill took 3 mins to fix.
Was super nice and didn't make me feel stupid or try too sell me a new phone.
Thanks, Ryan”
“My phone was literally dying because my car charger just wouldn't work. I ran into this place, and the AC was working really well
I was greeted as soon as I came in the door with a smile and asked, "How could they help me?" Michael helped me find the right chargers for my car friendly. The help and check out was quick. I don't live near the store at all. However, I will drive all the way out here just for their customer service. Ask for Michael. He knows his stuff. Thank you, Michael !!!”
“Rarely have I received such fine customer service as I got from Michael at the Chestnut Hill Verizon store. My old phone was worn out, and hard to transfer data from. He took the old and new phones from me curbside, worked on it for as long as it took, and kept me apprised of the progress until it was done.”
“Installer was professional, courteous, fast, and on-time.Account set-up was easy and all my questions were addressed.Our network and wifi connections are running fast and great!Very happy with our service!”
“I just had one of the best experiences I’ve ever had with any service provider thanks to Joe Desilvia at this location. Would 100% recommend to anyone who is having issues with their xfinity equipment. Don’t waste time on the chat just come see one of the guys here. Joe was awesome!”
“Nahaar went above and beyond in resolving a complex situation for me. He spent hours w me on the "plan" forensics and set-up logistics alone... Meanwhile Dana, the mgr swooped in with a couple of clutch assists. When the dust finally settled, I walked away w a new s24+ for just 5$ more a month than my antique S10/plan.”
“The woman that assisted recently was informative and resolved my issue. She would not disconnect the call until she was positive that I was satisfied. Great!!I think her name was Melissa in Billing .Thank her again for me.”
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“The manager Steven and his co-worker Junaid went above and beyond to solve the problems I was having with AT&T. I am 67 years and do not like change, especially at my age. They answered all the questions and concerns I had. The transition was fast, efficient and transparent. 10/10 customer service. I highly recommend this store!”