United States Postal Service

Post Offices, Shipping Centers
Hours:
23 Essex St, Melrose MA 02176

Hours

Monday
7:30AM - 5PM
Tuesday
7:30AM - 5PM
Wednesday
7:30AM - 5PM
Thursday
7:30AM - 5PM
Friday
7:30AM - 5PM
Saturday
7:30AM - 2PM
Sunday
Closed

About United States Postal Service

The United States Postal Service (USPS) at 23 Essex St is a busy and essential part of the community, delivering mail and packages to over 157 million addresses across the country, including territories and military bases. It handles a significant portion of the world's mail, managing over 30,000 retail locations nationwide. The staff at this location are generally hardworking and strive to help customers, especially during busy times like the holidays when lines can grow quickly. Many customers report positive experiences when treating staff with respect and patience, noting that friendly behavior from customers often results in friendly service. However, some reviews mention issues such as long lines, especially around midday, and a lack of accessibility for those with daytime jobs, as the post office's hours do not accommodate after-hours drop-offs or package pickups. One reviewer described the office as small and noted that the single clerk can be unfriendly at times, particularly when the line is long or during lunch hours when the door is locked. Others have expressed frustration over certain charges and the smell of the facility. Overall, while the USPS at this location is a vital community service with dedicated staff, it faces challenges related to wait times, accessibility, and customer service experiences.

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