United States Postal Service
Post Offices,
Shipping CentersHours:
23 Essex St, Melrose MA 02176 Hours
About United States Postal Service
The United States Postal Service (USPS) at 23 Essex St is a busy and essential part of the community, delivering mail and packages to over 157 million addresses across the country, including territories and military bases. It handles a significant portion of the world's mail, managing over 30,000 retail locations nationwide. The staff at this location are generally hardworking and strive to help customers, especially during busy times like the holidays when lines can grow quickly. Many customers report positive experiences when treating staff with respect and patience, noting that friendly behavior from customers often results in friendly service. However, some reviews mention issues such as long lines, especially around midday, and a lack of accessibility for those with daytime jobs, as the post office's hours do not accommodate after-hours drop-offs or package pickups. One reviewer described the office as small and noted that the single clerk can be unfriendly at times, particularly when the line is long or during lunch hours when the door is locked. Others have expressed frustration over certain charges and the smell of the facility. Overall, while the USPS at this location is a vital community service with dedicated staff, it faces challenges related to wait times, accessibility, and customer service experiences.
Most Recent Reviews
January 2025
Sometimes the line can be quite long with only one person behind the counter. Not much parking. Closes at 5pm.
September 2024
I never had a bad experience at this post office for almost 6 last years. To avoid a queue, it's better to consider the busy times shown in the graph above.
February 2024
Today I went to the Melrose office and the young man at the counter was so kind and helpful thank you Xavier Knudsen.
More Comments(67)
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