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October 2022 by Marco Yu
Absolutely horrendous. Came in here in June of 2022 and had many incidents. Garbage is regularly IGNORED by the pickup service. Renter’s insurance had an issue that was ignored for months, charging me extra for at least 3 months. The packages are never sorted since the office moved OUTSIDE the apartment. In addition to the thin walls, avoid this place at all costs.
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July 2022 by LaDale Walker
Attempted to tour today by setting everything up online (via email communication). I arrived at the property and there were at least 25 packages sitting at the doorway. I tried buzzing in and the worker hung up on me so I called again and she came to the door annoyed. She then tells me there is no unit to see, but offered to show me a video on her laptop. I declined and told her she could have just Emailed it so I didn't have to waste my gas. Bad first impression all around AND the 6 or so spots they have for visitors were all taken. Annoying and disappointing. P.S. They are now closed for the day and I still haven't received the video tour.
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June 2022 by Clarissa Molina
We have really enjoyed living at Jack Flats for the last three years. The amenities, the apartment itself and the location make this place ideal. Maintenance response is phenomenal. Always fast to help and very friendly.
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April 2022 by Sarah Higgins
We moved into Jack Flats last year and really wish we had kept looking around! Or moved somewhere else nearby (Alta Clara, The Washington’s, etc)The positives:•The exposed brick looks cool•Dog friendly•Prompt response to maintenance requests and snow removal in the winterThe negatives:• Layout- The kitchens are tiny with minimal counter and storage space.• Appearance- The brick that seemed cool, visually, crumbles and leaves orange brick dust on our furniture• Location - located directly beside the commuter rail track. The leasing agents assured as you can barely hear it in the units. It wasn’t until we moved in we found out how extremely loud it was. The whole apartment rattles when train goes by (which is frequently, including early morning and late at night). You have to pause conversations or mute calls because you won’t be able to hear anything over the sound• Extra costs - Tall windows and high ceilings seemed like a good idea until you have to pay the heating bill (expect to add another $200-300 per month for gas, electricity, water and sewer, which you have to pay here).• Smell and ventilation - During the winter months, our unit would constantly have an overwhelming smell of cigarette smoke coming through the vents from other tenants smoking in their units.• Common areas - The option to lounge by a pool all summer seemed like a bonus but it was always full of kids (which works if you have a family but not if you want to chill). And was shut down for part of the summer because it turned a funky green colour (maybe from all the kids peeing in it?)And, although it is “dog-friendly”, they use a pesticide that is unsafe for both humans and dogs on all lawn areas.• Most importantly, security and safety has become a major issue. The building front entry door didn’t properly secure and wasn’t fixed until there was a home invasion with a resident being held at knife point. Very scary. Even now, doors are still left propped open so anyone can enterAnd, on top of all that, they want to raise rent by 20% at renewal with the only justification being that people will pay it and they can charge whatever they want, without any room for negotiation or consideration for tenants who live there.Overall, not worth the price. I would highly recommend looking elsewhere. We wish we had.
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December 2021 by Danna Garcia
Living at Jack Flats has been amazing! The best part is our maintenance team, they go above and beyond to serve us. I was locked out of my apartment one night and had some food on the stove, Someone from our maintenance team came to help me in less than 10 minutes. Anytime I need anything done in my apartment they come right away, I haven’t needed them to fix anything because my apartment was given to me in amazing conditions. I am very happy living at Jack Flats!
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December 2021 by Alex Camacho
The Jack Flats Maintenance Team are great! Sinad and the others guys are amazing!
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December 2021 by Heidi Abendroth
I have so enjoyed living at jack flats. One of the reasons is the timeliness of the office to maintenance calls and the quick response by maintenance. My garbage disposal was not working recently called the office and maintenance came that same day. Senad was great, he problem solved quickly and when he realized everything he tried was not working, he placed a new part and also resealed a portion of the sink. Senad is friendly, respectful and did a great job. It is clear he enjoys his job and takes great pride in his work
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December 2021 by Tim Shisler
The maintenance team at Jack Flats is incredible. Always smiling, helpful and informative. We put in a minor issue and Senad had it resolved first thing the next morning. It's really comforting knowing that there are great people at Jack Flats always willing to go above and beyond to help. Al & Senad are the best.
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December 2021 by Macey Smith
Lovely loft apartments in historical building (building 2000). We have really enjoyed living here! The maintenance team is the best — prompt, friendly, and efficient, Senad always solves problems thoughtfully to get the best result. He is always happy to go out of his way to go the extra mile for the residents, with a smile. He is sweet to our cats also. We appreciate it!!
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December 2021 by Rachael Sterling
The staff at Jack Flats is terrific. Senad showed up to work on my heat/hot water unit and was very informational and helpful. He is not only very friendly and professional, but he does great work! It is very much appreciated :)
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December 2021 by Daniella Nacad
Senad is amazing! Extremely polite, knowledgeable, responsive and overall so helpful. He deals with any and every issue efficiently. We are lucky to have him at Jack Flats!
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December 2021 by J loomis
Senad is outstandingly helpful, capable, and pleasant - we are completely blessed to have him at this complex where he goes the extra mile for everything we’ve ever needed. In a time where our home doubles as an office, the place gets a lot of use and therefore needs a fair amount of routine maintenance. It would certainly be good enough if the team simply came and fixed things. But Senad is so friendly and helpful I find I’m not even bothered by the need to submit a ticket because of the service I know it comes with.
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December 2021 by Alexandra Weiland
Great community, attentive to concerns or questions. Maintenance super quick and polite, Senad was very helpful. :)
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December 2021 by Teresa Herbert
Could not be happier with our experience at Jack Flats - everyone is super friendly, very helpful and super responsive to any maintenance requests we have. A special shout out to Senad and Al, who rescued our hot water issue in no time flat - always so friendly and a pleasure to work with.
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June 2021 by Marisa Mutty
The maintenance and leasing office team at Jack Flats has been awesome so far. Jeff in the office has been so helpful and responsive from the first time we requested a tour all the way through moving in and getting settled in our new apartment. Senad helped us with two maintenance issues today and he was extremely quick to jump in and went above and beyond to make sure our apartment was left clean and ready to use after everything was fixed. We really have peace of mind living here knowing that we have support of this great team.
