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“On 7/15/24 I brought my iPad into the Verizon Store on Technology Dr. in Hudson MA. Three days prior my iPad had lost its cellular connection. I had the good fortune of having Michael assist me. He spent quite a bit of time trying to resolve the problem on his own, with assistance from another employee and with tech support over the phone. Additionally he was able to help other customers while working on my issue. We were getting to the point that I was going to have to go to the Apple Store and determine if it was a hardware vs a network issue. One last attempt and success was achieved! He could have thrown up his hands at any point but didn’t. Verizon is lucky to have Michael (sorry I don’t remember his last name) as an employee. When it’s time to upgrade I will definitely return to this Verizon store. Thank you Michael and thank you Verizon,”
10AM - 6PM
191 Sudbury Rd, Concord
Mobile Phones
“Ricky, aka Ricardo, was so nice, extremely professional, and knew his stuff. He helped me with my phone problem. Very grateful he was in the Concord, MA store today.”
“I got my screen (only the front) replaced here on a iphone 13 mini and they were nice, fast (legit only 30 minute wait) and even put a screen protector on for me which is a great screen protector. Totally recommend coming here if you have a broken screen. Oh. The price was only 127 as well”
“I needed to replace my damaged zagg phone screen protector. The kiosk at the Natick mall made it simple. The transaction was quick and easy. Highly recommend!”
“She took all the time in the world to set up the old phone so we could delete everything set up. The new phone did a great job with the screen protector, really professional.”
“I will not go to any other Verizon location. Littleton on Great road is excellent! The staff here know their stuff when it comes to phones! ELIZABETH, MIKE, KEEGAN, BRANDON, RYAN, ETC! Thank you for making this transition for us so easy!”
“I went to this store after not finding an acceptable option for phone upgrade on website. Ali reviewed my situation and identified an approach that worked best for me.
Ali was considerate, knowledgeable, and very customer-focused. I'd recommend him anytime.”
“Fabio was willing, patient, and so kind to me today. He spent an hour and a half resolving an issue on my international plan and taught me how to use WhatsApp to connect with family in Europe, even spoke with my son in Europe. If you need help, this is the incredibly technically talented young man to see, which is why I gave him the five gold stars.”
“Scott and his boss team up to help me get my old number from Walmart mobile which have tried for 2 weeks from back and forth from Indiana and Worcester but Scott have all the patience and time to work with the Walmart mobile to get my number transferred. Am so grateful and extremely excited about that work”
“Nancy and the team at the Natick location are a step above the rest. Talk about customer undivided attention. Did I mention they have a clean Vibe music store. Trustworthy and did an absolute amazing job on helping my family get new phones and added a few lines. They even put on a our screen protector, cases and helped us transfer the data from all 6devices. I can't recommend them enough. They've done multiple upgrades and phone support needs for me at this point and everytime the experience gets better and better!”
“The gentleman that assisted me was able to not only help me with getting a new phone, but also helped me with billing concerns. Fantastic service, straight forward but kind with it. Highly recommend.”
“Honestly. This was THE BEST customer service I have received at any business / in any category, in recent memory.Tony was smart, friendly, HONEST and so so helpful! He helped us figure out the best device for our 15 year old daughter and also helped to maximize our plan. He didn’t try to upsell/ hard sell/ or push us in any direction. Just honest insightful advice and direction. He listened, brainstormed and broke it all down in a way we could easily understand.We have had a VERY difficult time with wireless and cellular providers in the past (in person and on line) - we stopped in to the Littleton AT&T store basically just to look at a 14 and I will tell you what- 100% of my wireless and cellular business will be done at this store from now onTen out of ten experience. HIGHLY recommend”
“My husband and I were helped by the new store manager Ana! She was awesome! Super helpful and a great multitasker. She definitely has the best interest in her clients. She was able to answer our questions and even help us out with more!”
“Jon was very knowledgeable, focused & helpful. A few other customers came through with other things as he was setting up my new phone. He managed time-splitting well.”
“Excellent store. The associates are always so friendly here and very knowledgeable. They are helpful and take the time to answer your questions. If you need to buy a phone this is your store great staff great service”
“I never write reviews. As a matter of fact I'm against them because they are all really bad or really good. But I checked on here and it seems like they actually respond to these so they must read them. Recently my daughter got her phone stolen in the UK and Ian helped me getting everything back and running for her so smoothly and flawlessly it was awesome. He always gives you a "worst case scenario" which I really like. Awhile ago I locked myself out of my phone in addition he also helped me upload everything from the cloud on a new workphone so easily and calmly. I have watched this guy work with other customers and other employees and he is extremely calm and reasonable and never gets rattled. I CANNOT imagine working in a place like this because the online communication world is just so utterly confusing BUT so imperative to daily life so people get easily frustrated, angry etc and take it out on people like this. He doesn't seem to be a "corporate" kind of guy to me but Ian should be making his way up the chain so he can help people on a broader scale. Or maybe he just likes the one to one. It makes no difference. I'm extremely impressed with this guy and I can't thank him enough.”
“Far Superior Service over OTHER T-mobile stores in this area. First off Greeted quickly. Great Personality .. Knowledgable Staff. I signed up for " Home Internet Service" Which works quite well in my area and saves me a lot of money from the ever-increasing cable internet.”
“Tmobile has excellent customer service! I needed a data transfer from my old phone to a replacement phone through Tmobile's insurance carrier and Christoph transferred the data, not once, but twice, due to an error that I made with my new phone. The visits were a week apart.Spanish and Portuguese are spoken here as well. A great place to go if you are considering buying a cell phone”
“I always love the Marlborough target over the Framingham one because it is spotless and organized and every time I go in I don't feel like I'm a obstacle course trying to dodge stuff and the staff are very nice Best Target ever”
“My phone wasn’t taking a charge. Elvin, the customer service rep who checked me in diagnosed the issue and fixed it in the next 5 minutes. The customer service was much appreciated!”
10AM - 7PM
223B Main St, Marlborough
Mobile Phones
“I always go back here for a new phone. Lots of cheap but reliable and capable phones. Great service too, they always put on my screen protector and help me pick out a case. Just like any bigger name store”
“Ordered online and picked up in store. While the first woman I spoke to seemed annoyed that I was picking up and quickly passed me over to another employee who was pleasant to work with. I believe his name was Camden but he was very helpful and assisted getting the large item loaded in my car even while it was raining out. That man deserves a raise!”
“I am writing to express my sincere appreciation for the quality product and incredible service I recently received at this establishment. I brought my broken iPhone screen to be fixed, and had the pleasure of being helped by Julia and Koreem. This was a stressful situation for me, and Julia reassured me it would be fixed. She was right! Koreem put a new iPhone screen on my phone, for a reasonable price, and it's better than the original. Thank you so much! I highly recommend this establishment if you need your broken screen fixed for your phone. Go first thing in the morning. I only had to wait ten minutes.”
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“Excellent product knowledge. Extremely capable on an iPhone. Talks to you not at you. Does not talk over your head. Pleasant conversationalist. Head and shoulders over the atypical moron you tend to run into. Don’t let this one get away!!!!??”