Walked in to inquire about opening a business line and the dude appeared to be stoned out of his mind, took my information, sent me away, never heard back. Called Verizon myself and opened a business line within 15 minutes. Never going back there again.
August 2023
Waited a long time while other customers were being helped to be told I can't return my old IPhone here since I bought the new one online. The staff did seem to accomodate their customers, but the Verizon website is not clear about where you can return an IPhone bought online.
August 2023
Zach from Verizon in Westford is the person to see for anything Verizon related! Was there today and he was very kind to a technically inept person (me). He explained everything so I easily understood the situation and he solved my issue! In short order I left happy! Thank you Zach!