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“Had trouble with a new debit card (not theirs) which ate my card. We called the bank and got the quickest and most attentive service possible. They held by card at the main bank and together we tried the card there where they could retrieve it immediately if it was eaten again. Worked fine. Especially for a bank I do not use regularly, they could not have been more immediately helpful. Highly recommend!”
“exceptional, quality, friendly service open on Saturdays mobile banking app easy to use multiple ATM branches great lenders personal, reliable, consistent banking is seamless here supportive and provides a strong sense of community old fashioned meets technology and daily needs thank you NGB”
“They have gone above and beyond. I'm used to dealing with a Boston Bank.I am making an effort to transfer to Marblehead. AJ was a tremendous help in securing a loan. Also I went there for PPP for my company. They were very professional in every way. Today I had a question and actually got to speak to a loan officer (Mary). She was great! Highly recommend this bank for personal or business.”
“I started banking here when I moved to Marblehead 7 years ago and have never regretted it. It is small town banking at its best. Staff know you by name and go the extra mile”
Open 24 hours
214 Beacon St, Marblehead
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“The branch manager, Hariklia, is absolutely fantastic! I have had the pleasure of her assistance at the Vinnin Square branch in Swampscott and recently here at the Marblehead branch. Nothing short of exemplary customer service, friendliness, genuine care for the customer, professionalism, and politeness.She made us feel like we were important, she took her time to explain things, she went above and beyond in helping us, and she was friendly and smiled the entire time.This is customer service and this is how it is done right. SalemFive should make her the Gold Standard as far as how things should be done.”