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10AM - 8PM
744 Bliss Rd, Longmeadow
Mobile Phones
“Excellent two experiences! First, the service on my personal cell was immediate and very reasonable pricing! The rep worked well with me on finding accessories to phone. The second encounter was with manager...he not only repaired work phone (again, extremely reasonable pricing), but gave suggestions on how to monitor issues with phone. Superb customer service!”
“Good service Arline treated us very kindly, she found us the most economical prices for our budget, super fast, it is the first time I have visited that store, it was clean and had a pleasant smell, I recommend 100%”
“Both John, and Leon here at the Chicopee location have been more than helpful in setting up my phone switch. They are incredibly knowledgeable and extremely friendly. Highly recommend.”
“I love this store; I changed companies and they have treated me with the best service. And the best prices in the entire city. Thank you David for your attention”
“I came into the store today and Sebi was a HUGE help. I thought my phone was broken and he was able to fix it for me. Big thank you to this store for helping me. Great customer service!!”
“I walked in to this store and I was greeted immediately by Alex and Mo. They helped me fix my phone and even made my day. Those two gentlemen really know their way around a phone.I had visited a previous Metro location in west Springfield, and they where so mean and unhelpful at all!”
“I went to the ATT Store in West Springfield. Gabe was amazing to work with to upgrade my phone. He was informative, knowledgeable and respectful. He didn't push me or try to get me to buy more stuff when I indicated I didn't want to. He was easy to talk to and explained all the tech stuff I didn't understand. ATT has an asset with Gabe, I hope they treat him well.”
“Milos, my initial salesman, was professional, and seemed like everything was going to straighten itself out. After I realized that a good part of my features were not available, I came in today and saw Max (it was Milos's day off). Max really took the bull by the horns and straightened out all of my issues. He did it in a caring way, without regard for the time he was spending helping me. Max saved the day! Thanks to him, my phone is virtually "back to normal".”
“We have had three new buildings, two building expansions and numerous renovations at three other buildings performed by Precision Communications over the last five years. All the workers are professional, reliable and responsive to our requests. They work great with our employees and other building contractors. Have had unshielded and shielded twisted pair and both indoor and outdoor fiber installed. Have never gone wrong with Precision Communications.”
“Had a pleasant time getting done what was needed. Also looked into possibly a new plan but my currently plan was still the better option. One of the employees also put Bluey on the TV so my daughter could watch it while we finished up our business. Really appreciate the time they took with me to make sure all questions were taken care of!”
10AM - 7PM
2547 Main St Ste 101, Springfield
Mobile Phones
“Hands down Jessica is if not the best cricket employee that has helped me with my issue that took us 4 hours to complete she was cool calm collective girl deserves a raise and a week paid vacation hands down one of the best as long as she's employed here I will be back”
“Boston rd Att had a manger who was very helpful. Edwin helped me with my issues and was fast and knowledgeable. Very helpful considering I didn’t know what I was doing and he was patient with me.”
“My elderly mothers phone was not operating. We visited the Prime ATT store on Union St in West Springfield, MA.Scott was very helpful and updated the software and made sure the phone was operating properly. He was polite and professional. I can't imagine not going back to this facility for all of our phone needs.”
“Love this store. They have a variety of cell phone cases for everyone needs. They also have generic otter box cell phone case that works just like a otter box. I always buy my phone case here since I found this store. Awesome customer skills”
9:30AM - 7:30PM
754 Sumner Ave, Springfield
Mobile Phones
“Jerry Garcia is an outstanding employee. He was very helpful with me when I came to Cricket to ask questions about their services and phones. He went above and beyond his job duty to assist me. I'm not phone savvy what so ever and his help was much appreciated.”
“I went in because I thought my very old phone wasn't charging. As it turned out, that wasn't the case. But my pal in their helped me to decide it was really time to upgrade my phone. I'm not one to get a new phone all the time, but with my old phone trade-in, my cost was minimal. And I didn't end up with yet another phone lying around my house. I've gone into the place a couple of times. It's never extremely busy so I don't have to wait too long and I always get excellent service. Loyal Verizon customer.”
“A kind young man, Jay Santiago, helped me so much today in the West Springfield store I could not believe it. Another representative, when I walked in your store, listened to my problem and gave me an 800 number and that was about it. Not at all kind or helpful. Just matter-of-fact. No smiles, no reassurance, nothing. I then saw Jay and asked him to help and he was amazing and solved my problem quickly. He called the 800 number for me and gave them all the information and in less than 20 minutes I was all set. He could not have been nicer, and I will forever be indebted to him for such wonderful help and kindness. He thanked me for coming back to T-Mobile as I was a previous customer.”
“It was a wonderful service provided to me by Nikki they helped me with my phone and storage and helped me be able to take more photos and videos for my device. They are very knowledgeable about phones and devices to help me with what i needed”
“Either me coming every month to pay my phone or me coming in to ask questions JC is always going above and beyond to help me shes the best metro needs employees like her”
10AM - 8PM
122 Prospect Hill Rd, East Windsor
Mobile Phones
“If it wasn’t for Brandon’s help today I would have left T-mobile. Him and Gavin have the best attitudes and they were so helpful. I went into this locations so discouraged. I have been a t mobile customer for 10 years and I was appalled at my phone experience with the company, having had on going issues for two weeks while I was trying to upgrade a phone that was not longer working. As a parent and the GM of a company not having a working phone was a huge problem that they expected me to wait a week to fix….
I called Brandon at the East Windsor location very upset and he told me to come right down and he’d do everything he can to help me. Best experience ever in all my 20 years of having a phone line. Thank you Brandon and Gavin! I hope this company knows how lucky they are to have such great employees. 10 stars and a million thank yous to Brandon”
“Scott , the store manager was extremely patient and professional in helping me with with my phone transfer —I would strongly recommend visiting this store and ask for Scott ?”
10AM - 8PM
7 Hazard Ave, Enfield
Mobile Phones
“Ive been a customer here for eight years or so. Went in today for an upgrade, Jackson was prompt and courteous and helped me order my device. Thank you very much.”
“A highly satisfied customer as usual! I have been doing business with the exchange street location for years and again today no disappointments. Jasmine Torres was amazing today and her way of being able to take care of me while handling her line of customers coming in was very impressive. She remained on track never once lost focus and never once did a line form or a customer wait to long. I was a customer performing multiple transactions and each one went smoothly! Thank you so much for your patience professionalism and kindness. My daughter is going to be super happy. Blessings”
“I went to the this store to pay my bill and the lady named Jessica was very nice and helpful and I really appreciate it her help very kind and respectful always with a smile ? on very pleasant experience ??”
“Isaiah helped me and was extremely kind. Although the store was busy when I went, Isaiah made me feel like a priority and gave me his undivided attention. I would definitely recommend everyone to use Tmobile especially if Isaiah is the one helping them. Thank you Isaiah! :)”
“(Translated by Google) Hello, good morning, just a big special thanks for the great service oy or after times in this place for Ana and Claudia. Thank you.(Original)Ola buen días solo un gran agredecimiento especial por el gran servicio oy o tras veces en en este local para ana y claudia.gracias .”
“I went to this store with two issues on different phones, I tried for two hours to turn up brightness as it was so dark could not see where adjustment was. The tech Ivan found it in two seconds. Other issue was my other phone was being taken over by pop ups. I've been trying to figure it out for over a month and Ivan in a matter of five min, no .more.... This employee was extremely knowledgeable as well as very pleasent person. I went in frustrated and ticked off went out laughing. Phone working as it did when I first got it. Great asset to buisness”
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“We had an awesome experience adding a line to my plan and getting new phones Sammy was great and really took care of my family thank you very much Sammy and Verizon.?”