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July 2024 by L P
I have had two emergency experiences here with my elderly mother, and i couldn't be happier with the staff and the way we were treated. People complaining about wait time, that's how it is everywhere if you aren't dying, didn't slam your head or have a life threatening injury. It's an EMERGENCY room. WE had emergencies and they were handled amazingly. We were in and out within three hours and that included ct scan, xray, blood work etc. They were kind, caring, treated my mother with respect and were very professional.
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July 2024 by Emily Gammell
This is the most unprofessional er I have ever been to. The staff is extremely rude, long wait, and poor medical advice. Go somewhere else for your emergency care.
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July 2024 by zachery
Wife was checked in at 6pm for severe migraines. It’s now 1AM and still here… wow unbelievable!
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January 2024 by Billy Comerford
Worst ER, after waiting 8 hours in the waiting area, I just gave up and went home. Next time when I need to go to the ER, I will drive to Worcester or Lowell. I wish I could give this ER 0 stars....
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November 2023 by Leah Ortega
worst customer service experience on the phone from getting transferred mid-sentence to getting hung up on and dismissed
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September 2023 by Daeil Kim
+12 hours waiting in the emergency room. No communication of any sort from the staff or updates on wait time.EDIT: Ended up being +17 hours.We were sent over from a smaller clinic that recommend a head MRI. This was conveyed to the receptionist. After the long wait, we were told that head and neck MRI were not possible unless it was a life-threatening situation. It would have been great if the receptionist would have told us this before we sat in the waiting room overnight.There were other patients who waited longer than we did.Emergency rooms really need to think about putting in place a communication system between hospitals to let patients know a real-time accurate waiting periods. So that patients can be diverted to other locations. Along with what diagnostic services and equipment are available at each location.
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July 2023 by Pauly Vandal
The Emergency room doctors are incompetent. I have a chronic condition that requires pain management and nothing by mouth. They change up plans that go against what I previously said. No communication between me and the doctors. I leave AMA. They call me to come back in cause my blood tests came back at a dangerous level. Waited 11 hours for. I came back and they said they hyper inflated the numbers. Again I sat there for several hours in pain. I left AMA and went to Emerson. Got the treatment I needed and got better. They ran the same tests I received in under 2 hours. Numbers weren’t close to what UMass said. You need to have your license of running a hospital removed. Seriously removed. And I had a previous incident here that legit almost killed me. Incompetence.
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July 2023 by Aska
A year ago I gave this Hospital a 1 star review. I don't know what's changed exactly but I was recently seen here and it was a much better experience so I am changing my star rating.
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June 2023 by Anthony Veloso
People smoking directly outside the entrance. Sign on the door said must wear mask - all 3 security guards had masks pulled down under their chins. Let after waiting an hour and a half after my 5 year old said she wanted to leave in part due to an older man consistently yelling a d cursing that it was taking too long to be seen. Not a good experience.
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June 2023 by James Lambert
Wait time emergency room staff talk about homelike not the job patents wait hrs to be seen worst-case hospital, go nashoba hospital 1/4 time, staff talk about worst-case not Bennie babies or be rude calling security who over informed actually injured people. For the nurses.
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May 2023 by baby boo
This has been the worst hospital I have ever been to..!! Don't come here... this hospital should be closed... I gave it one star because I couldn't give it less but one star is too much!!!
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March 2023 by Fati Faris
This hospital must be closed as soon as possible. The worst is that you will die while you are waiting and a doctor has not seen you yet, more than 5 hours and I have not yet entered to see a doctor and went to another hospital
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March 2023 by Paula
I was brought up by Ambulance.Was vomiting and having hard time breathing.I told them every medicine I was taking and the Dr. who had trash bed side manners asked me with an evil look and left .Never approached me to talk whyand left.
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March 2023 by D
If you're not bleeding out I suggest going literally anywhere else. Didn't even cover my foot wound with a band-aid. Complete waste of time.
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March 2023 by Laudineia Souza dos Anjos
emergency, with very poor service, inhumane, to be attended to you are waiting for more than an hour to register, I have never seen such carelessness with people, horrible I should lie , I've been twice so I had to leave because I wasn't attended.
