Terrible customer service. Made an appointment to go over my accounts, but when I showed up (early) they had already given my appointment away to someone else. They wanted me to sit around and wait for over an hour to talk to someone else. No thanks. Waste of my time.
November 2022
Never open only open for a couple hours a day. Terrible customer service. Would not recommend this bank to anyone
July 2022
Northampton Main Street Branch is closed. We've had a business account for decades.No choice but to go to another location. Jean at teller window in Holyoke was very professional and pleasant. However, Sue felt a need to flex her authority - was not interested in being helpful or solution oriented.We'll move our account... read full comment