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“Rocky's Ace Hardware is a nice small home improvement/hardware store. It is much less overwhelming than Lowes or Home Depot but still has a good selection of products for simple home improvement or automotive projects. The store is clean, bright, and well stocked. The staff are friendly. There is never any line. The prices are reasonable and they offer a good rewards program.”
“I called early this am, 4-16-24. The person who answered told me one of the tech would call me by 9 am, when they get in. Adam called me about 8:50. I told him the situation of how my keys were screwed and I couldn't start my Jeep. He said he'd be there about 10:00 to 10:30. He was here about 10:30 and what a nice guy. It was well worth the $100 on-site call! He got one of my keys back in the computer and I bought another key from him and he swapped out the innards with one of my cut keys and voila, I have two now. ONLY $150 more.This place is the real deal. If I could have driven to them, it would have only have been the $150. Most of the other places (Even dealerships), will rip you off for much more.After diagnosing the problem, he jot the job done damn quick. Couldn't ask for better service at a great price!”
“The guys in the paint department could not have been more helpful explaining how to refinish our polyurethane steps and recommending tools and products we would need. Thanks for all the help!”
“A great little place filled with a variety of hand tools and corded and cordless power tools.Nice woodworking stationery machines when he can keep them on the floor.One of my friends has bought from the tool shed a beautiful jet mortiser with bits in perfect almost unused condition , also he had a gorgeous Delta shaper in mint condition for a very reasonable price.The inventory of stationary machines is up and down because of what is available for the store owner to purchase so you need to go in there regularly if you really want something specific or better yet tell the owner and he will probably give you a call if he gets in the machinery you're looking for.I've been buying woodworking tools and automotive tools for over 40 years and this is the last local place in Massachusetts I know of where you can find such deals and a variety of tools .”
“Store is organized and seems to be staffed properly. Harry is always more than courteous and helpful. If he’s working, I actually ask for him because he’s always been great. A+”
“Fantastic local hardware store. They have almost every item you could need for general repairs and upkeep. The staff is friendly and always eager to help you find what you’re looking for. Highly recommend.”
“We buy a lot of materials from them and the people inside always take care of you. Especially Dan, they're lucky to have someone on top of their stuff and work there for a while.”
“I’ve been going here for 3-4 years now, these guys are excellent and easy to work with, they carry mostly anything you’ll need as far as lumber and building supplies.”
“It all depends on who you get. One person said “they don’t make that adapter” when I found it 2 minutes later. On a separate occasion, another gentleman was kind, patient and extremely helpful. I would rather hear an honest, I don’t know than have someone lie to me.”
“Would definitely recommend this store. If you need anything in Lawn and Garden-ask for Andrew! He was very friendly and knows how to deliver excellent customer service.”
6:00 AM - 10:00 PM
533 Lincoln St, Worcester
Hardware Stores
“This rating is for the staff that work at Lowes in Worcester, MA. The Lowes company need improvement when it comes to how they want managers to handle their third party deliveries. That said, the staff that works at the Worcester store are terrific. After we had been bumped from the appointed delivery day, Jeremiah not only came through with a solid delivery time (that required talking directly to the person making the delivery) but also substituted a better quality product for us when he noticed that one item was no longer in stock. Jeremiah also called me three hours after the delivery was supposed to be made just to make sure the job was completed and done well. Bravo, Jeremiah. Berenice, a clerk at the Pro Shop entrance, was extremely helpful directing me to were to go and who to speak with. She also noticed I was quite stressed, turned to me and asked, "Do you need a hug?" Her hug made me smile and helped turn my day around. Thank you Berenice!”
“I was there today and a guy name Carlos in the front took care me and I have to said, he was more than nice helping me and answering some questions. Thanks Carlos”
“This is a great Lowe's! I've had some bad experiences with others. I can always find someone to help me, people are friendly, approachable, and knowledgeable.”
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“Skip the trip to Home Depot, they have it all here. This is my go to place when I need stuff for my house. Deceivingly large interior with a little bit of everything. I also do the rental department for some specific tools that I'm not ready to commit to yet. :)”