REI is a beloved outdoor gear and apparel retailer known for its exceptional customer service and commitment to quality products. Customers consistently praise the helpful staff, who go above and beyond to ensure a positive shopping experience. Whether you're a seasoned outdoor enthusiast or a newcomer to adventure, the knowledgeable employees at REI are eager to share their expertise and recommend the right gear for your needs, even suggesting more affordable alternatives when appropriate. The stores are well-stocked and organized, providing a pleasant shopping environment. Customers highlight the Derby Street location as particularly impressive, with a shout-out to specific employees like Ashley Sue, Paul, and Bonnie for their exceptional assistance. Overall, REI is a trusted destination for outdoor enthusiasts, offering a 100% satisfaction guarantee on all their products and an impressive selection of their own award-winning REI brand gear and clothing.
Always a great experience at this REI location. Staff is always helpful.
December 2023
Thank you to everyone who helped me prepare for my Kilimanjaro trip! I was impressed by this shop's selection and all of the staff's guidance on what would work best for me. Everyone was super friendly, helpful, and I especially enjoyed hearing some of their own stories about Tanzania!
August 2023
REI is generally a nice (if expensive) place to visit, but I thought this particular store was exceptional, and the staff were extremely helpful with all my random questions. They went out of their way to make sure I was getting the right things and even recommended cheaper alternatives to things.
