“The sales associate was very knowledgeable and pleasant to work with. We visited the Gloucester location to trade up on my phone and switch the new one to my wife. The sales associate Juan was very helpful and thorough. He also was able to handle 2 other customers while our phones were updating”
“I'm not even a T-Mobile customer but I've needed to setup 3 phones on pre-paid plans over the last couple of years and this store has been super helpful and friendly everytime. Most recently, Nosh went out of his way to make sure an important pair of phones were properly setup and transferred to prepaid plans. T-Mobile has some very handy prepaid solutions and although they would surely want you to buy a postpaid plan, it really means a lot when the store's employees take to the time to be helpful on prepaid products. Don't go to Walmart, Target or heaven forbid Best Buy ... stop in here.”
“I read some bad reviews but went anyways bc I needed a phone. It must be new staff or new ownership now because the gentleman working named Luiz was incredibly informative and patient in going over my options with me. It was probably best customer service I've ever experienced. I love my new phone. Thank you so much!”
“Adam helped me pick out the right accessory, after listening to what I needed, didn’t try to up sell, just got me what I wanted while being pleasant and attentive to another customer at the same time. Old fashioned customer service. Rare these days!”