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“I have to say my experience going to this verizon store was one of the best I ever had! Elisa made everything so easy and straightforward to switch over all my accounts to verizon. She went above and beyond to help me out! Truly awesome customer service from Elisa”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“The team was incredibly attentive and knowledgeable. They helped my pick out the right products then graciously installed my screen protector and other accessories for me.”
“I went in today on a whim just to see what the process would be like to trade in my iPhone for a newer model and ended up walking out with the newest iPhone and a cheaper phone bill. Ana was so helpful from explaining the trade in promotion to helping set up my new phone to getting me discounts I didn’t even realize were available for me!”
“Great experience with Juan. I had an appointment to upgrade my phone and he was very helpful. Very efficient and was able to explain all the different deals and options clearly.”
“I recently had the pleasure of working with Jeff at the Verizon store on Paradise Rd in Swampscott. Jeff made upgrading my phone so seamless and easy. He walked me through the entire process and was very accessible & responsive to my needs along the way. After the upgrade, I had a few issues come up & Jeff was incredibly helpful, professional and kind along the way. I would recommend this store without reservation. Great experience!”
“Been to this location a couple times. What I love here is the selection of devices compared to some other Tmobiles. Also they are knowledgeable and super helpful. The manager is very good at checking in to ensure everyone is being helped and updating people about wait time.I would recommend the Dedham location to my friends and family. A+ experience”
“Leisha and Brian were absolutely outstanding. Leisha went above and beyond to help me reactivate a new phone after I had accidentally broke my original one. She was patient, informative, hospitable and helpful beyond expectation. I will definitely be coming back for service at this location for future service. Thank you both for helping! :)”
“My experience at the Somerville store was outstanding. Mida helped getting everything that I needed. I can say I took her time but she accomplished what I needed. She also multitasked with acknowledging others back and forth but I felt completed at the end of day. Her colleague Sasha were there as well making sure we were ok. I thank them for being patient with me throughout purchasing my new phone and getting a new line.”
“They helped fix my newly activated phone when the online number port was screwed up. T-Mobile service is okay, but could be better, but the employee at the store was very helpful in fixing the port issue.”
“We have been with Breezeline (MetroCast previously) for many years. We utilize the service for our expanded cable TV and our internet service. We are very pleased with the service provision overall in regards to reliability, customer service/support and functionality. A five star rating is withheld because of a very few interruptions and the lack of seeking customer input with periodic surveys regarding programming and internet services.”
“When in today to have 3 lines that I transferred over from a different provider fixed because esim needed to be activated. No complaints what so ever. Customer service was great.”
“I recently went to pick up my internet equipment in-store, and I had a great experience. I met David during the visit, and he was incredibly helpful and friendly. He made sure I had all the information I needed and even took the time to answer my questions. David's customer service was top-notch, and I left the store feeling confident about my new internet plan. Highly recommend this location for in-store pickups!”
“Kevin,is excellent and very professional when the extra mile. Very positive experience with t mobile Coming back to t mobile 6 years much better experience than verizon.”
“I was there 2 Sundays ago and I met Carmen. She is amazing and make us feel home she did go above and beyond to suggest me what phone should I get. She was well educated about the phone & she was very patient with me every knowledgeable about her job and her customers service. Unlikely other T-MOBILE locations. Also Wallie I think his name I might mistype. He is also wonderful. You should recognize both employees. They are the faces of your company & without both employees your company will not be successful. They both amazing knowledgeable smart sophisticated human beings. I will always come to this locations cause of them. I have been with T-MOBILE 20+ years. You should hire people like wallie and Carmen. Very caring about thier job and customers too. Please take this very serious and Recognize these wonderful employees. Thanks.”
“Samara was exceptionally helpful to me. She would make a tremendous teacher. She walked me through some issues I was having with my apps, getting rid of apps no longer needed.
Most of all she taught me how to work on the phone myself!! Thank you T Mobile for qualified staff like Samara.”
“Signed up with T Mobile yesterday and was helped by Alexis. He was very helpful and patient with me as I spent over an hour (and 4 agents ) trying to get AT & T to provide a transfer pin #.As soon as I stepped out of the store I got a call from T Mobile transfer team asking for the transfer pin so I almost lost my mind as I had to spend another hour and 3 more ATT agents on the phone after already doing it.The process was brutal but no fault of T Mobile- def will be back to this location.”
“Massive thanks to Tony at T-Mobile who helped me out today with a sim that would work while I was travelling! I was having a terrible time with roaming and my phone can't use an esim. Tony checked that my phone wasn't locked then got me access to an affordable plan. I really appreciated his help and attention to detail. He made a stressful situation so much easier. Thanks mate!”
“Vincent and Anyeli are super knowledgeable, work well as a team and are extremely professional, demonstrating outstanding work ethics and assisted all clients from beginning to end in a time efficient manner. It's a honor to be served by them! This will be my home base location as long as they are here!!”
“Marlena is the best of the best! She resolved an issue with my phone, and went above and beyond to ensure my new service was up and running. She was kind, patient, and extremely professional. Marlena demonstrates what exemplary customer service should look like. ????????????”
“The female staff members in the day time are very pleasant and professional! I enjoy the courtesy and professionalism they use with their customers, ESPECIALLY when dealing with rude and aggressive customers. The store is always clean and inviting. The attitude of staff members makes it an easy choice for my check cashing store needs!”
“I was looking for a phone charger and I happen to stop into the Verizon. I was reluctant because I feel like a lot of salesman try to off charge me or convince me to buy things I don't want. So I usually be a really upfront and just say I want what I want. My salesman today was Martel. I asked him for a charger wire in a block. Instead of trying to charge me for the most expensive item showed me the item I was looking for I was completely honest with me. It was the first time I had a good experience at Verizon. I would recommend coming to this Verizon location and if you're not happy with your salesman ask for Martel he will treat you right.”
“Amazing job done by employee Javi Sanchez for somehow getting me set up with a new phone and moving all my contacts and transferring all my pictures and video to my new phone. He was so helpful. Once again thanks for your help.”
“I have to give this store five Stars. I received incredible service from Miciah who was able to efficiently serve two customers at a time. T-mobile is very fortunate to have a Technician of this caliber. He was courteous and friendly to everyone who walked in the door. One issue I did notice that those who were told 1 or 2 were ahead of them, left the store and came back only to find 1 or 2 still ahead. Best waiting your turn. The Techs are very good and efficient.”
“Thanks to Gladys for the good customer service SHE offers. With a smile and affable affection from Roxbury, some of the time you passed, you only know how to leave love, service and good treatment. Thank you Gladys.”
“After a nightmare with T-Mobile for the last 12 days, Estefany provided exceptional customer service. She explained everything thoroughly, was very kind and provided nothing but positivity and solutions. She was able to get my phone back up and running! I highly recommend the professionalism of this location and their mobile experts. I will be returning to add a new iPad line to my account with Estefany very soon! Thanks again!”
“I was here with a friend who had a problem with her service due to an unsolicited change. The on-site personnel were friendly and supportive ultimately solving her problem to her satisfaction.”
“Could not get the sound on my phone to work...
Tried lots of fixes. Nothing worked.
Ryan at chestnut hill took 3 mins to fix.
Was super nice and didn't make me feel stupid or try too sell me a new phone.
Thanks, Ryan”
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“Stopped in to ask a question about signal strength issues in my apartment, and Yareliz D was really helpful - even though I wasn’t there to buy anything, she helped me figure out what the issue is and how to get follow up support from customer service.”