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“I have known Jay through 6 I Phones. His service has been consistently great. Always available for assistance. You can’t do better than to purchase a product from Jay.”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
“Ask for Woo, he's the absolute best Verizon manager is the state. He helped optimize my monthly billing and helped me select the best upgrades for my family's phones and home internet. Best service I've ever experienced at a Verizon store and would highly recommend!”
“I had purchased a phone ? online at a great price and brought it in to the River Street T-Mobile* location in Waltham Massachusetts. Upon arriving at the store I was kindly greeted by smiling and attentive associate (assistant manager turned out) she let me know there were a few people in front of me but it wouldn't be too long before I would be "helped"Within 5 minutes of browsing over some new technologies they were promoting I was taken care of by a Sales Tech named Speedy* ....Let me tell you she was very accommodating and generous with her time.Five ?Stars”
“My husband and I have never had a more wonderful experience at a Verizon store. Alex & his colleague made the entire process totally painless. I don’t think we’ve laughed that much in the last few years.”
“Got my new family plan and brand new Apple Watch with Ledi at this T-Mobile store. The store is clean and nice. Ledi is super helpful with porting in the numbers, adding promotions. Highly suggest come to Ledi if you have any problem with phone plans and equipments!”
“Recently I had a great Verizon experience. My son and I needed new phones and we headed to the store in Waltham. I was impressed my the care and attentiveness we received. The salesman were professional, knowledgeable, courteous and accommodating. We received great trade in deals and the purchasing process was smooth. Check them out if you're in need of a cell or have issues!”
“Hector was such a great help! I was there March 2024. He diagnosed and solved my problem even though I was leaving Xfinity Mobile! (I had a great experience with XM but the coverage wasn't good enough at my new rural home). I can't tell you how grateful I am.”
“Michelle and her team went above and beyond to get us as T-Mobile customers. I'm not just saying that either, on the day I expressed interest in signing up she drove to another store to pick up the iPhone we needed. These are people that really care about what they do and it shows. Anything you need they will help you with!”
“D’Andre is a very helpful staff at this location - when I spoke with him in the store he was informative and friendly, helpful and knowledgeable about all questions I had about Verizon plans.”
“Brandon helped me in a nightmare situation with Verizon, and was able to verify my identity and unlock my phone number to be activated when Verizon Customer Service, Technical Support, and the Reading, MA corporate store all failed to do after literal hours spent attempting and trying over the course of 2 days. Brandon resolved the issue within minutes by simply verifying my identity using my state and federal IDs and was patient with how frustrated we were by the time he was working with us. I will still most likely be transferring service after this ordeal, but Brandon helped me at least reconsider remaining with Verizon now that I can access my own phone number and account again.”
“Huge thanks to Christen Martinez for helping me and my mother for changing the name on my T-Mobile account and upgrading me to the Google Pixel 7a. You guys are awesome.-Jack Dunk”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
“The staff is great! An employee named Ian helped get a great deal on a new phone, and was overall just a pleasant experience. Welcoming and laid back vibes in the store.”
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“Elisa helped my son and I obtain great loyalty customer discounts for both an iPhone 15 and a Google Pixle 8 and a newer/better family phone plan with more data capacity at about the same cost. Elisa was very helpful and thorough.”