Shoe Stores in Chestnut Hill, MA

“Walked in looking for new shoes. I had quickly found the ones that I wanted. I asked the closest employee for help, which was Leti. She helped me with a couple of sizes. Some of her recommendations as well. Absolutely incredible energy. Great opinion. Very personable. Going into retail sometime can be very underwhelming yet my experience was perfect. Thanks to Leti. Boss woman fs.”

“I've been shopping at this Madewell for about a year now as I live nearby and love their clothing. Today I went in to look for a blazer and pants for a conference I'm going to in less than a week. Their associate, Marissa, was AMAZING. As I was trying things on, she gave her honest opinion about all the clothing combinations and was quick to provide me with other options. I found a pair of pants that was perfect except that they were too long. She suggested a petite and that she could order them online. When we figured out they were sold out online, she called multiple stores until she found one that had them in stock. From there, she was able to ship them to me overnight for free. Not to mention, I got a decent discount and a free candle for being a star status member. Thanks Marissa! Your attention to detail and persistence did not go unnoticed! :)”

“These stores representatives have incredible patience and truly do their best to help customers. Clothes here are great, especially as a petite person.The store tends to be understaffed is my main complaint. This is a management issue, not the fault of the store workers. Store workers really do try to make the best of the situation.Finally, this store tends to also have its share of privileged affluent customers who feel entitled to act rude and needy towards store representatives. Really, no one wants to hear about your daughter “auditioning for Yale’s crew team” and how you did crew at Yale too, while you continue to be rude towards the workers. Congrats on the generational wealth, but please move ahead and let the other customers check out their order too?it’s a busy store, you don’t own it, and you’re not at the center of the universe.”

“wow these reviews here seem like a tirade against the store... I am sorry but it is not completely believable. I have been shopping there for ages, there is never a long line to the cashier, cloths are never wrinkled... I wonder whats going on here? a nice store, I am not American but treated fine .”