zipcar

Most Recent Comments

• April 2023 by Markis B
  Zipcar is wonderful . My name is ************************* and anytime I have an issue with zipcar they immediately *************** have to remember this is a car sharing company meaning someone people are careless and often times dont report the issues with vehicles . Zipcar is great car sharing app . Only issue I have is that my payment method still wont update please please please fix it zipcar gladly appreciate it
• March 2023 by Deniece W
  The cars are okay, but they have horrible customer service. I booked a car today and cancelled my reservation before the time that would cost a cancellation fee. When I cancelled, it said the cost to cancel was 0. So then I look at my account and I was still charged for the reservation, but I was getting a refund. The refund takes 2 to 3 days and since this is the weekend, I guess I won't get my money for a few business days. I called customer service to ask why they couldn't just reverse the charge. I wouldn't have cancelled if I thought I would still be charged for it. The representative just kept repeating the policy about the refund like I was an idiot. They outsource their customer service to India I believe, and they aren't necessarily rude, but just completely unhelpful. Any other business knows how to waive fees or give refunds to keep customers happy, but the people at Zipcar are unyielding. They are so strict about their rules and even when you ask to speak to a supervisor, they tell you the exact same thing.
• March 2023 by Nicole A
  On February 27th 2023, I had a Zipcar rented for a whole day. Got the vehicle on **** near E. Stopped at the pump to find out the gas card they provide does not work. I paid $20.01 in gas for my trip. Was told and sent in an email I would be reimbursed the $20.01 for out of pocket expenses with in 3-5 business days. Waited several days. Called several times and kept being told I would receive my refund within 3-5 business days. Now today 03/08/2023 I called again to inquire of my refund. Was transferred to a Supervisor and she proceeds to tell me they took my money for a 2 hour extension I had made on the vehicle. Since when does a business decide for you, what to do with your money? Also why didnt the other representatives I spoke with several times say anything about it and kept telling me I would get a refund. These people are good for taking money not for customer satisfaction. I have several pictures of broken down, beat up nasty, dirty vehicles. My trip on 02/27/2023. For my last 2 and half hours of the trip the vehicle had a hazard light on for emissions issue. They proceed to tell me its a censor problem. Yet I felt in the steering wheel it needed either power steering fluid or more as the steering would get away from me at times. It is as if they never check these vehicles unless they have a BIG issue. Only then will they act on it. Until then you risk your life!
• February 2023 by Claire Flowers
  Zipcar discontinued service in our region (Blacksburg, VA) on 27 July 2022 and failed to notify members directly. Zipcar also continued to charge users monthly fees. I discovered this issue when I attempted to book a car (I don't own a car) in February 2023 and was unable to do so. When I contacted customer service for a refund based on when Zipcar service was discontinued, they continually stonewalled me, claiming that per policy, Zipcar could only cancel my account and refund me for two months of service. Further, they told me that my account had been moved to the "Boston" region. I asked the customer service agent to review my address as well as the address of every single one of my rentals, and how they thought I was going to get to Boston since the reason I used Zipcar is because, wait for it: I don't have a car. This is an absolutely absurd amount of work over a $35.00 refund. I can't imagine how much money Zipcar has lost paying customer service agents to talk to me so we MIGHT one day resolve this issue!
• December 2022 by Hayes Service Manager
  Hello Zip Car,I am the front desk manager at a condominium here in San Francisco. As per the city code we have a zip car here in our garage. At roughly 9:29pm, Wednesday November 23rd on of your customers was seen on camera returning a zip car to our garage. He then was seen bringing multiple items from our garage(A chair and some spare building materials) up the ramp next to the garage door.On November 24th at approximately 9:08am the same individual is seen approaching the garage from the outside, the garage door opens, and he walks inside and picks up the construction materials and leaves.In both videos you can see the garage remote inside his hand which he used to open the door on the 24th.This is extremely unacceptable as this has put the safety of my residents and their property at risk. Please contact me at the number highlighted below so we can discuss the next step in the plan of action to remedy this solution. Please send a technician to confirm if the garage remote is still in the zip car. Until we can confirm if it is or not, we would suggest that you restrict your customers from using the zip car as they will not be able to return the car to the garage.We have always had a pleasant experience with zip car and would like to continue the relationship moving forward. We appreciate your timely response in the matter.
• November 2022 by Nate F
  Its a clusterf*ck. They constantly change the booking, and its always the day off or the day before, and almost never at the same location I booked.The customer service is the worst of probably any company Ive ever encountered and they do not care about customers. I was given a car with a spare tire on it, I had to avoid highways and drive slowly, and they didnt reimburse me for the extra miles or even care that theyd put my and others safety at risk. The convenience is extremely outweighed by everything thats bad.Its wild to me that a company can be this sh*tty to customers without consequences. It really ****** me off.
• November 2022 by Sazid Islam
  Signed up for zipcar and it told me to add a payment information after I added the payment information it charged me the application fee of $28.25. No where on the screen while creating the account it was mentioned about the fee.But It was mentioned on the terms and conditions page but while creating application it wasn’t shown anywhere’ about the charge.Even while creating the application It didn’t say that I can’t drive with G2 so my application was rejected. I did have my international license; if I would knew i would give my international license.Total mess. The app is a mess. 0 Stars.Please refund me
• October 2022 by Emma M.
  I was charged a $60 fee for being late 1 minute... after my trip was delayed because the car was not even there after the app notified me it was available. The customer service agent who responded to my email about the late fee told me Zipcar had 'different information according to their records' (even after I provided screenshots) and gave me thinly veiled attitude.In addition, the car had stained seats and trash on the dashboard.I'll be cancelling my membership immediately. All of this hassle is not worth any service they could provide.
• October 2022 by Sophia Lin
  I would give 0 star if I could.We rented a zipcar from Boston to go to Maine (2 hrs) . 1.5 hrs driving in, the car started to show crazy error messages all over the dashboard ( 10 errors!!) We were terrified and didn’t feel safe to continue using this car. Called the customer service and their scripted response was to ask us to drive back to Boston, changed another car! The car was not drivable with all the errors! They completely ignored our safety, didn’t care if the broken car will lead to any potential accidents, refused to send anyone to check the car, or simply let us get a new zip car, which was 15 mins away ( but asked us to drive 1.5 hrs back to Boston is fine!)When we asked to be reimbursed for our returned trip ( literally trapped in Maine without a car to go back), they said they can refund $25!!!!It costs at least $120 for four of us to go back with a train ( not even a Uber), and they were only willing to pay for $25.Can’t imagine if this happens when we’re further north with 4 hrs away from Boston! Terrifying experience and terrible terrible service!See attached photos for all the error messages. Avoid, avoid, avoid!!
• September 2022 by Julieta Sarmiento
  I believe this is the very first time that I grade a service with two stars. I am disappointed with zipcar. My last trip affected my wedding anniversary for the unreliability of be able to lock the car.I really was expecting Zipcar to have an excellent customer service and at least refund half of my trip. After several emails of denying the refund I only got $25 driving credit, which I won’t use.Today, I noticed that zipcar made a charge for a trip that I didn’t do. I wrote to the company to request an immediate refund to the original credit card account, I won’t accept driving credit, and I am completely cancelling my account.I am truly disappointed with zipcar. I used to love it and was very grateful to the company. But I am starting to despise it. Which is not something natural to my patient and kind personality, from what you may noticed from my review history. I tend or try to focus on the positive aspects.I am grateful for all the trips that worked well, I will start using other companies like get around, avis, enterprise, rent-a-car, Herz, Budget, there a plenty of options apparently more economic than zipcar. Although the trade of is the convenience that zipcar usually offers.I hope this review is useful. And I really hope that zipcar reconsiders his customer services approach. We, the clients, are the most important part of their business. Thank you for taking the time to read my review.
• February 2022 by Jasmine Robinson
  On December 24th I applied to use a zipcar as I needed to get to Heathrow the day before my flight home to the US, but I was denied. Now I have a bill from them on my credit card. I have contacted them through email and have had no response. Their telephone system redirects to only two options and does not allow conversations with an agent.
• September 2021 by Betty Eastland
  Took months to get added to a governmental account. Getting through the process is incredibly difficult. Half the cars smell like smoke or weed. Today I got a car that the brakes were so warn down metal was scraping and the next car they gave me (65 minutes walk away $29 Uber ride) the breaks were bad and the tires completely bald. It doesn’t appear anyone is actually checking the cars for road safety. Inspection sticker was valid until 2025 - but neither car was road worthy in its condition. At this length service is so bad that without improvement they’re gonna end up losing their largest government account. Check your cars for safety. Don’t drive without doing your own inspection first. Additionally - even though you can have your own account as well as business - nobody can figure out how to help me do it. So I went with a competitor who actually maintains their cars.
• September 2021 by J H
  Zipcar customer service has been getting worse and worse for the past couple of years. Cars are always dirty with lots of issues. I understand cars could be dirty sometimes, but the terrible customer service makes my overall experience extremely unpleasant.
• July 2021 by Chunglin Wen
  I have been using zipcar since 2013. At that time zipcar is kind of OK. The quality in recent years degraded significantly. The cars are poorly maintained. I even need to use my own money and time to fix an issue and later on zipcar refused to reimburse my expense. Hugely disappointed by the zipcar quality.
• July 2021 by Zen
  In the last week I've tried to rent 3 different ******** and each one had a horrible smell, holes from ciggerette, stand, stains everywhere, food, dirty mask, bottles, and even more. It's like driving in a trash can. My rental yesterday, was one of the worst car rental experiences of my life. I rented a van, once I got to the car I realized the car was not only dirty but full of trash. Once I started the car the gas was on empty. I was had to rush to find a gas station to fill the car up but was afraid the entire time that it would just stop in the middle of the road. Once I got to the gas station the gas card ripcord provides for gas was declined and when I called they asked me to pay for it. I can't imagine the rental being any worst or disgusting of an experience. "