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September 2021
Zipcar customer service has been getting worse and worse for the past couple of years. Cars are always dirty with lots of issues. I understand cars could be dirty sometimes, but the terrible customer service makes my overall experience extremely unpleasant.
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July 2021
I have been using zipcar since 2013. At that time zipcar is kind of OK. The quality in recent years degraded significantly. The cars are poorly maintained. I even need to use my own money and time to fix an issue and later on zipcar refused to reimburse my expense. Hugely disappointed by the zipcar quality.
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July 2021
They charged me $111 and wont refund after I reported that he car we tried to pick up had a flat tire. We returned it to the curb immediately but theyre claiming they have to investigate! Absolutely criminal customer service. Im disputing the charges on my credit card and canceling my account.
