zipcar

Most Recent Comments

• September 2024 by Cedric Bussie
  I wish I would of read the reviews before using them lbs 🥲. I used them before and my experience wasn't so bad. This time I regret. I think they are good for when in a pinch and need for a few hours. I wouldn't recommend for anything beyond that. I was charged a 50 dollar late return fee for returning the car 20 mins late although I tried to extend the trip in the app but it wouldn't allow me. I tried to explain to rep but they really didnt care. I ended up just reserving another car at the same exact location. Even though that fee seems pretty excessive to me for just being 20 minutes late I would of just ate the cost if there was a trip scheduled right behind me that was interrupted for being late. However, there was no trip scheduled so I did not inconvenience anyone else. Believe the rating and do not use them there are cheaper alternatives. Use your money with people that will actually respect you as a customer.
• July 2024 by Mr. Manning
  This company commits fraud. I was going to open an account and decided not to since I would be charged a $25 application fee and $5:50 service fee just to open the account. I never even read the terms of agreement nor did I check off on the box and authorize a payment to be taken. Not even 3 minutes after logging out of the account, I was charged without my authorization. I immediately called the customer service line and was greeted with the most rude and obnoxious person you ever want to meet. She blatantly cut me off and had a atrociously nasty attitude with me asking her why I was charged when I didn't authorize the charge. She told me she wasn't going to repeat herself and after asking for a manager she told me I would get a call back and did not explain why I could not be transferred to a manager immediately. After asking her several times to be transferred she purposely hung up on me without hesitation. Please think twice about who you do business with as this company is very much committing fraud and not being apologetic about it nor do they give a care. I will be following a complaint in every way possible because people do not deserve this kind of service especially for an unauthorized charge to their account without consent, approval, or notice. This is mortifying that companies would even do this and act in this manner. I would give no stars if I could.
• May 2024 by Mr. Maurice Evans Jones
  I don't have an animal, but every time I rent a vehicle. It is always filled with pet hair. I'm sick of it. I can't afford cleaner bills each time. The vehicle needs to be clean when animals are presented
• May 2024 by Christopher Eld
  I have never been pulled over, never received a ticket. Only accidents I have been in were fender benders where I was not at fault. Zip Car rejected my application and refused to refund the $25 application fee that took me less than 5 minutes to fill out. I see what's going on here. An easy 25 bucks for zip car. I would never recommend this service to anyone. Stay away from zip car
• May 2024 by Charles Bai
  Worst experience ever.
• March 2024 by Scott MacHarrie
  Getting involved with Zipcar was a huge mistake from the start . In the begining it was all roses and kisses with them saying "welcome to our community friend!" But that ended with them showing there true nature of greed and horrible customer relations. Last december after parking there car in front of my home I was walking away and witnessed another car strike the rear quater panel d3nting it ,then just sped away. I said to myself thank god I bought the comprehensive liability waiver as I always do. Now i notify zipcar and follow all the procedures, Today I get this letter (minus the roses and kisses) stating I owe them $1000 and they claim i never bought the waiver. Trying to navigate there customer service was an excerise in futility, with a different answer to the same questions depending on who they transfered me to. I forsee a long and tortorous battle ahead. SAVE YOURSELF, get an Uber
• January 2024 by Nicholas Cochrane
  Signed up for zip car, immediately realized they no longer have cars in my city (although they are still on google maps). Tried cancelling (within 5 minutes of signing up) and was refused a refund. The representative I spoke with on the phone said they would call me back. That was a lie. Just to get me off the phone. Really poor customer service.
• April 2023 by Markis B
  Zipcar is wonderful . My name is ************************* and anytime I have an issue with zipcar they immediately *************** have to remember this is a car sharing company meaning someone people are careless and often times dont report the issues with vehicles . Zipcar is great car sharing app . Only issue I have is that my payment method still wont update please please please fix it zipcar gladly appreciate it
• March 2023 by Deniece W
  The cars are okay, but they have horrible customer service. I booked a car today and cancelled my reservation before the time that would cost a cancellation fee. When I cancelled, it said the cost to cancel was 0. So then I look at my account and I was still charged for the reservation, but I was getting a refund. The refund takes 2 to 3 days and since this is the weekend, I guess I won't get my money for a few business days. I called customer service to ask why they couldn't just reverse the charge. I wouldn't have cancelled if I thought I would still be charged for it. The representative just kept repeating the policy about the refund like I was an idiot. They outsource their customer service to India I believe, and they aren't necessarily rude, but just completely unhelpful. Any other business knows how to waive fees or give refunds to keep customers happy, but the people at Zipcar are unyielding. They are so strict about their rules and even when you ask to speak to a supervisor, they tell you the exact same thing.
• March 2023 by Nicole A
  On February 27th 2023, I had a Zipcar rented for a whole day. Got the vehicle on **** near E. Stopped at the pump to find out the gas card they provide does not work. I paid $20.01 in gas for my trip. Was told and sent in an email I would be reimbursed the $20.01 for out of pocket expenses with in 3-5 business days. Waited several days. Called several times and kept being told I would receive my refund within 3-5 business days. Now today 03/08/2023 I called again to inquire of my refund. Was transferred to a Supervisor and she proceeds to tell me they took my money for a 2 hour extension I had made on the vehicle. Since when does a business decide for you, what to do with your money? Also why didnt the other representatives I spoke with several times say anything about it and kept telling me I would get a refund. These people are good for taking money not for customer satisfaction. I have several pictures of broken down, beat up nasty, dirty vehicles. My trip on 02/27/2023. For my last 2 and half hours of the trip the vehicle had a hazard light on for emissions issue. They proceed to tell me its a censor problem. Yet I felt in the steering wheel it needed either power steering fluid or more as the steering would get away from me at times. It is as if they never check these vehicles unless they have a BIG issue. Only then will they act on it. Until then you risk your life!
• February 2023 by Claire Flowers
  Zipcar discontinued service in our region (Blacksburg, VA) on 27 July 2022 and failed to notify members directly. Zipcar also continued to charge users monthly fees. I discovered this issue when I attempted to book a car (I don't own a car) in February 2023 and was unable to do so. When I contacted customer service for a refund based on when Zipcar service was discontinued, they continually stonewalled me, claiming that per policy, Zipcar could only cancel my account and refund me for two months of service. Further, they told me that my account had been moved to the "Boston" region. I asked the customer service agent to review my address as well as the address of every single one of my rentals, and how they thought I was going to get to Boston since the reason I used Zipcar is because, wait for it: I don't have a car. This is an absolutely absurd amount of work over a $35.00 refund. I can't imagine how much money Zipcar has lost paying customer service agents to talk to me so we MIGHT one day resolve this issue!
• January 2023 by K “TMH's” S
  ABSOLUTE TRASH. FILTHY CARS, CARS THAT ARE NOT THERE WHEN YOU SHOW UP AFTER BOOKING, CARS THAT DONT START. I WAS GIVEN A CAR THAT HAD NO REGISTRATION OR INSURANCE PAPERS AND WAS GIVEN THE RUN AROUND WHEN I REQUESTED COPIES OF THOSE DOCUMENTS AFTER BEING PULLED OVER FOR A HEADLIGHT ISSUE.
  
  ***THIS is a ZERO-star REVIEW, but there is NO OPTION available, UNSURPRISINGLY.***
• January 2023 by Julieta SP
  I believe this is the very first time that I grade a service with two stars. I am disappointed with zipcar. My last trip affected my wedding anniversary for the unreliability of be able to lock the car.
  
  I really was expecting Zipcar to have an excellent customer service and at least refund half of my trip. After several emails of denying the refund I only got $25 driving credit, which I won’t use.
  
  Today, I noticed that zipcar made a charge for a trip that I didn’t do. I wrote to the company to request an immediate refund to the original credit card account, I won’t accept driving credit, and I am completely cancelling my account.
  
  I am truly disappointed with zipcar. I used to love it and was very grateful to the company. But I am starting to despise it. Which is not something natural to my patient and kind personality, from what you may noticed from my review history. I tend or try to focus on the positive aspects.
  
  I am grateful for all the trips that worked well, I will start using other companies like get around, avis, enterprise, rent-a-car, Herz, Budget, there a plenty of options apparently more economic than zipcar. Although the trade of is the convenience that zipcar usually offers.
  
  I hope this review is useful. And I really hope that zipcar reconsiders his customer services approach. We, the clients, are the most important part of their business. Thank you for taking the time to read my review.
• December 2022 by Hayes Service Manager
  Hello Zip Car,I am the front desk manager at a condominium here in San Francisco. As per the city code we have a zip car here in our garage. At roughly 9:29pm, Wednesday November 23rd on of your customers was seen on camera returning a zip car to our garage. He then was seen bringing multiple items from our garage(A chair and some spare building materials) up the ramp next to the garage door.On November 24th at approximately 9:08am the same individual is seen approaching the garage from the outside, the garage door opens, and he walks inside and picks up the construction materials and leaves.In both videos you can see the garage remote inside his hand which he used to open the door on the 24th.This is extremely unacceptable as this has put the safety of my residents and their property at risk. Please contact me at the number highlighted below so we can discuss the next step in the plan of action to remedy this solution. Please send a technician to confirm if the garage remote is still in the zip car. Until we can confirm if it is or not, we would suggest that you restrict your customers from using the zip car as they will not be able to return the car to the garage.We have always had a pleasant experience with zip car and would like to continue the relationship moving forward. We appreciate your timely response in the matter.
• November 2022 by Nate F
  Its a clusterf*ck. They constantly change the booking, and its always the day off or the day before, and almost never at the same location I booked.The customer service is the worst of probably any company Ive ever encountered and they do not care about customers. I was given a car with a spare tire on it, I had to avoid highways and drive slowly, and they didnt reimburse me for the extra miles or even care that theyd put my and others safety at risk. The convenience is extremely outweighed by everything thats bad.Its wild to me that a company can be this sh*tty to customers without consequences. It really ****** me off.