Transportation in Boston, MA

“Super informative and fun tour. This tour covered so many sites and trolleys ran every 15 minutes so hopping on and off was really easy! Our tour guide Wally was absolutely fantastic.! he loves Boston and knew so much about it - both historical and current events and was really interactive. We hopped on and off and 2 other guides which were both amazing and fun! Highly recommend !!”

“We had a wonderful time celebrating a 25th birthday in the Party Trolley! Melissa (our driver) was fabulous ? The service from the start (when calling for information before booking) right to drop off at the end of the night was excellent! Highly recommended!”

“Very Busy Port. They are Located inside of the port vehicle dropoff area. You need an appointment to get in and you need a reflective safety vest as well to be allowed on the premises.”

“John just did a small move for our firm. He is polite, professional and amazingly strong. Communication was great, items were moved on time and with no damage. We will use him again.”

“Zipcar is wonderful . My name is ************************* and anytime I have an issue with zipcar they immediately *************** have to remember this is a car sharing company meaning someone people are careless and often times dont report the issues with vehicles . Zipcar is great car sharing app . Only issue I have is that my payment method still wont update please please please fix it zipcar gladly appreciate it”

“I first signed up for a Zipcar membership in Madison, WI, and generally had very positive experiences there. When I moved to Boston and had a look at all these reviews I was kind of dreading the occasions when I would really *need* to rent one. I just figured, well, in a major city things are bound to be more chaotic. But I've rented 3x now with them and I was very happy with all of my experiences. I did have to contact customer service for each rental to deal with some issues (e.g., locked gate for returning the car, previous renter very late), but I got through very quickly to someone, and each of the people I spoke with was super helpful and very friendly. *However*. . . it's important to go into this with sensible expectations and to be prepared to change things up if needed. For my most recent rental, the person who had the car before me was stuck in traffic and eventually we had to switch to another car--not the company's fault, that just happens. For my trouble, I was offered a significant discount, which I appreciated, mostly because it allowed me to take care of a lot more errands by having the car for longer. In terms of renting strategically, you can do the following: (1) try to rent a vehicle that's in a less busy neighborhood, less usage on the car; (2) check out the vehicle in person beforehand to see if it's pretty beat up and more likely to present problems--also to figure out where the car is parked, which is not always easy to figure out; (3) try to choose a vehicle that does not have a lot of rental time before or after to avoid being delayed and to allow you to extend time if needed. To be honest, if I had someplace important to be (wedding, business meeting), I would either not rent a Zipcar, or have a back-up plan. Customer service: it's quite possible you may end up speaking with someone who is not in the U.S., not shocking that they're outsourcing. But the people I spoke with had perfectly good English, and I found them very pleasant. You would think from reading this whole string of reviews that literally everyone who rents a Zipcar has some kind of nightmarish experience. I'm going to guess that anyone who has a terrible experience is much more likely to post here?”

“I first signed up for a Zipcar membership in Madison, WI, and generally had very positive experiences there. When I moved to Boston and had a look at all these reviews I was kind of dreading the occasions when I would really *need* to rent one. I just figured, well, in a major city things are bound to be more chaotic. But I've rented 3x now with them and I was very happy with all of my experiences. I did have to contact customer service for each rental to deal with some issues (e.g., locked gate for returning the car, previous renter very late), but I got through very quickly to someone, and each of the people I spoke with was super helpful and very friendly. *However*. . . it's important to go into this with sensible expectations and to be prepared to change things up if needed. For my most recent rental, the person who had the car before me was stuck in traffic and eventually we had to switch to another car--not the company's fault, that just happens. For my trouble, I was offered a significant discount, which I appreciated, mostly because it allowed me to take care of a lot more errands by having the car for longer. In terms of renting strategically, you can do the following: (1) try to rent a vehicle that's in a less busy neighborhood, less usage on the car; (2) check out the vehicle in person beforehand to see if it's pretty beat up and more likely to present problems--also to figure out where the car is parked, which is not always easy to figure out; (3) try to choose a vehicle that does not have a lot of rental time before or after to avoid being delayed and to allow you to extend time if needed. To be honest, if I had someplace important to be (wedding, business meeting), I would either not rent a Zipcar, or have a back-up plan. Customer service: it's quite possible you may end up speaking with someone who is not in the U.S., not shocking that they're outsourcing. But the people I spoke with had perfectly good English, and I found them very pleasant. You would think from reading this whole string of reviews that literally everyone who rents a Zipcar has some kind of nightmarish experience. I'm going to guess that anyone who has a terrible experience is much more likely to post here?”