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“Okay, I’m a young millennial and opened my account online. It was easy and seamless. I got my card everything was fine until I had to get a replacement card. You can’t get a replacement card at the branch OR a virtual card, you have to wait till it comes in the mail and I really hope they change this to become more efficient because waiting 5-7 business days for a card is inefficient in modern times. Other than that, the mobile app is great and easy to use. TIP: Link your bank with another bank to transfer money between them if you’re waiting on your card. On the phone customer service is amazing. No comments on the bank tellers.”
“Nice and clean coffee café. I needed an iced coffee because the hotel I was staying at didn't have any. Staff was pleasant, and I received a 50% discount because I'm a Capitol One member.”
7:00 AM - 6:00 PM
57 Seaport Blvd, Boston
Banks
“great workers they deserve a raise, supper helpful and nice the coffee is up to and above par, the place is also very cozy, especially if you have to get work done or get thoughts off your mind. great place!!”
9AM - 5PM
48 Salem St, Boston
Banks
“Truly the best! First David and then Amy today has been stellar! despite me getting caught in traffic and forgetting my documents first time around they have been nothing but considerate and went above and beyond. This bank is a bit far from my daily commute but I'd rather go here every time compared to the branch on Amory Street which was been nothing but unpleasant.”
“This place is amazing if you need a quiet cafe to work in or to take a coffee break. The staff are very knowledgeable to help grow your account and maximize on benefits all while enjoying a snack.
Vegetarian options: Most breakfast options are daily free plus the coffee
Kid-friendliness: Your kids can enjoy delicious hot chocolate with desserts
Wheelchair accessibility: Ramp access into cafe”
8:30AM - 5PM
24 Winter Pl, Boston
Banks
“This was a surprisingly good experience compared to other branches. Brian and Rochelle were very patient and friendly. They listened to what I needed and took care of everything in a timely manner. The app is generally pretty good, but every now and then you need to do some deposits in person.”
“Greatest customer service I’ve ever seen in my life from every single person working there! From the moment you walk in! That is why I’m always willing to drive all the way to this location for any banking needs.”
8:30AM - 4PM
100 Swift St, Boston
Banks
“They're wonderful, everything about them is great, but they need to update their website, app, and associated technology. I love their manager Lila in particular she is wonderful!! :-)”
10AM - 3PM
100 Franklin St, Boston
Banks
“I've been extremely satisfied with the level of service received from this bank. I am proud and happy that there is a black bank in my community. They cater to the unique services and needs of the demographics that larger banks don't focus on. I find their fees and rates to be very competitive. I love the vision of the leader and their accessibility to the community.”
8:30AM - 5PM
93 Franklin St, Boston
Banks
“I needed some financial advise and the branch manager, Nick Moore took valuable time out of his day to answer my questions and was beyond kind helping me through everything. Strongly recommend Rockland and if you have questions ask for Nick Moore. Super helpful, many thanks to Nick.”
“There was no wait and the teller and the manager exercised due diligence and efficiency in issuing a very large check for escrow on a real estate purchase from my money market account. 6th”
“Great customer service . I had a check stolen from post office box. It was a nightmare, but the staff helped me with everything. Closing opening accounts . Great BOA branch”
“Always outstanding customer service! Everyone is reliable, efficient, kind and community focused! Added bonus- City Hall interior space is beautiful and showcases community arts!”
“Definitely the best Chase branch I've ever been to! I go out of my way to go to this location just for the excellent customer service. Everyone is genuinely kind and they make errands at the bank pleasant and enjoyable.”
“If your looking for a mortgage loan, I highly recommend you reach out to Lou Marcus.A+, fast, honest and he's always gonna be in your corner. We had difficult mortgage and I feel blessed that I got a warrior like Lou.Do not hesitate, if your looking for a mortgage Lou is your guy!”
“This branch was super helpful, the people here always on top of their work, they helped me since day one here in America, I opened my accounts and did international transfers through them, super professional and on time!Thank you so much!”
8:30AM - 4PM
1205 Adams St, Dorchester
Banks
“Best customer service all the time, best staffs over there. May is so amazing, very caring, another word she’s a gift from Gods. I can say I’m a home owner because of her. Thanks God for Mary ❤️.”
9AM - 5PM
81 Milk St, Boston
Banks
“The teller that helped me, Luis, was friendly and very knowledgeable. He was very patient with me for a complicated transaction. I appreciate your staff’s professionalism.”
“FANTASTIC BANK!!! I come here daily to drop off my bank deposits for work, the entire staff is beyond friendly, kind and genuinely goes out of their way to help in any way, fantastic people 100% Ive had such an amazing experience the last few months that I opened a personal account for myself with this bank. If you're looking for a new bank to bank with this bank specifically is it!!:))))”
9AM - 5PM
43 Kneeland St, Boston
Banks
“Service was great from the moment we entered, we had no appointment. Eric huang served us, professional, courteous, efficient and very efficient. We opened a new account for my daughter.”
9AM - 4PM
1413 Tremont St, Boston
Banks
“The best customer service ever! The branch manager is wonderful she greets every one that walks in with a friendly hello and a smile ? I love Eastern Bank Roxbury Crossing Branch!”
“***************************** was great at giving me the information I need to feel safe he broke it down to me because I called about a letter and I was going to cancel everything but He broke it down to me in details about what is going to happen and what is needed . I do feel like he will be helping me with everything i need on this journey for my credit repair .”
8:30AM - 5PM
1333 Boylston St, Boston
Banks
“Went in a few days ago to go over my account. Devin was extremely helpful, friendly, courteous, and efficient. He is definitely a strong asset to your company, representing the great values that has kept me with TD Bank for over a decade. Continue to invest in good workers like Devin”
“Asst Branch Mgr Patty was very thorough and knowledgeable. I had an issue which was handled by a mgr which was unresolved that had me feeling me frustrated. I'm glad I returned and Patty was able to resolve the issue. She went above and beyond and didn't push me off to another department. It's ALWAYS a breath of fresh air to interact with someone who has exceptional customer service. Patty is a shining star!!!Grateful CU Member”
“Great Experience!
Came 30 minutes early to my appointment, and was take in in just 10 minutes. Staff was great, especially Stephanie R. the senior banker. Opened up a new checking account swiftly, and got access to my debit card. Highly recommend!”
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“Matt was so easy to work with! Very knowledgeable, creative, always made himself available to answer any questions that came up. I highly recommend him and his team!”