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“Okay, I’m a young millennial and opened my account online. It was easy and seamless. I got my card everything was fine until I had to get a replacement card. You can’t get a replacement card at the branch OR a virtual card, you have to wait till it comes in the mail and I really hope they change this to become more efficient because waiting 5-7 business days for a card is inefficient in modern times. Other than that, the mobile app is great and easy to use. TIP: Link your bank with another bank to transfer money between them if you’re waiting on your card. On the phone customer service is amazing. No comments on the bank tellers.”
“Nice and clean coffee café. I needed an iced coffee because the hotel I was staying at didn't have any. Staff was pleasant, and I received a 50% discount because I'm a Capitol One member.”
7:00 AM - 6:00 PM
57 Seaport Blvd, Boston
Banks
“great workers they deserve a raise, supper helpful and nice the coffee is up to and above par, the place is also very cozy, especially if you have to get work done or get thoughts off your mind. great place!!”
9AM - 5PM
48 Salem St, Boston
Banks
“Truly the best! First David and then Amy today has been stellar! despite me getting caught in traffic and forgetting my documents first time around they have been nothing but considerate and went above and beyond. This bank is a bit far from my daily commute but I'd rather go here every time compared to the branch on Amory Street which was been nothing but unpleasant.”
“This place is amazing if you need a quiet cafe to work in or to take a coffee break. The staff are very knowledgeable to help grow your account and maximize on benefits all while enjoying a snack.
Vegetarian options: Most breakfast options are daily free plus the coffee
Kid-friendliness: Your kids can enjoy delicious hot chocolate with desserts
Wheelchair accessibility: Ramp access into cafe”
“Greatest customer service I’ve ever seen in my life from every single person working there! From the moment you walk in! That is why I’m always willing to drive all the way to this location for any banking needs.”
8:30AM - 6PM
24 Winter Pl, Boston
Banks
“This was a surprisingly good experience compared to other branches. Brian and Rochelle were very patient and friendly. They listened to what I needed and took care of everything in a timely manner. The app is generally pretty good, but every now and then you need to do some deposits in person.”
8:30AM - 4PM
100 Swift St, Boston
Banks
“They're wonderful, everything about them is great, but they need to update their website, app, and associated technology. I love their manager Lila in particular she is wonderful!! :-)”
10AM - 3PM
100 Franklin St, Boston
Banks
“I've been extremely satisfied with the level of service received from this bank. I am proud and happy that there is a black bank in my community. They cater to the unique services and needs of the demographics that larger banks don't focus on. I find their fees and rates to be very competitive. I love the vision of the leader and their accessibility to the community.”
8:30AM - 6PM
1333 Boylston St, Boston
Banks
“Very helpful and courteous when my daughter's purse was stolen. They helped us get back to where we needed to be. As a result, I'm opening up another count with them this week.”
“There was no wait and the teller and the manager exercised due diligence and efficiency in issuing a very large check for escrow on a real estate purchase from my money market account. 6th”
“Great customer service . I had a check stolen from post office box. It was a nightmare, but the staff helped me with everything. Closing opening accounts . Great BOA branch”
“Definitely the best Chase branch I've ever been to! I go out of my way to go to this location just for the excellent customer service. Everyone is genuinely kind and they make errands at the bank pleasant and enjoyable.”
“Always outstanding customer service! Everyone is reliable, efficient, kind and community focused! Added bonus- City Hall interior space is beautiful and showcases community arts!”
“If your looking for a mortgage loan, I highly recommend you reach out to Lou Marcus.A+, fast, honest and he's always gonna be in your corner. We had difficult mortgage and I feel blessed that I got a warrior like Lou.Do not hesitate, if your looking for a mortgage Lou is your guy!”
“This branch was super helpful, the people here always on top of their work, they helped me since day one here in America, I opened my accounts and did international transfers through them, super professional and on time!Thank you so much!”
8:30AM - 4PM
1205 Adams St, Dorchester
Banks
“Best customer service all the time, best staffs over there. May is so amazing, very caring, another word she’s a gift from Gods. I can say I’m a home owner because of her. Thanks God for Mary ❤️.”
9AM - 5PM
43 Kneeland St, Boston
Banks
“I love this Chase branch. Everyone at this location is super friendly and helpful. The Manager Cheng is absolutely amazing and professional. Keep up the good work. — Rouchuan Yang”
9AM - 5PM
1413 Tremont St, Boston
Banks
“This is the best most friendly BANK I've ever been, all the ladies that works there they are so friendly knows their customers by their names and they always lol, they have that laugh that is contagious, you don't know what you laughing about, but you are having a good laugh, I love all the ladies at the counter and the manager at the office omg, never seen so many HAPPY-GO-LUCKY PEOPLE'S IN MY LIFE. THEY ARE THE BEST IN THE ENTIRE BOSTON, TRUST MEP/S, Update, yes I know I updated the same day I wrote my review but I have noticed that the beautiful fun ladies are gone and now there is some young woman's at the counter, I was there the other day too, it was an issue with the ATM, I asked1 of the young ladie and she told me that it's weird that it's not working for me but it's working for other people's, they don't say hi, Good morning, afternoon, don't ask for your name to try to be friendly or anything like that, I just wants to know where my dun ladies went, I just look forward to go to the Bank just to have a little conversation and a little laugh, but now? It's like a boring, depressive place to go, MANAGER, WHERE ARE MY FUN, HAPPY-GO-LUCKY, FRIENDLY ? LADIES PLEASE, NOW ITS not the same without them”
9AM - 5PM
81 Milk St, Boston
Banks
“The teller that helped me, Luis, was friendly and very knowledgeable. He was very patient with me for a complicated transaction. I appreciate your staff’s professionalism.”
“FANTASTIC BANK!!! I come here daily to drop off my bank deposits for work, the entire staff is beyond friendly, kind and genuinely goes out of their way to help in any way, fantastic people 100% Ive had such an amazing experience the last few months that I opened a personal account for myself with this bank. If you're looking for a new bank to bank with this bank specifically is it!!:))))”
“***************************** was great at giving me the information I need to feel safe he broke it down to me because I called about a letter and I was going to cancel everything but He broke it down to me in details about what is going to happen and what is needed . I do feel like he will be helping me with everything i need on this journey for my credit repair .”
“Asst Branch Mgr Patty was very thorough and knowledgeable. I had an issue which was handled by a mgr which was unresolved that had me feeling me frustrated. I'm glad I returned and Patty was able to resolve the issue. She went above and beyond and didn't push me off to another department. It's ALWAYS a breath of fresh air to interact with someone who has exceptional customer service. Patty is a shining star!!!Grateful CU Member”
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“Matt was so easy to work with! Very knowledgeable, creative, always made himself available to answer any questions that came up. I highly recommend him and his team!”