Firestone Complete Auto Care in West Roxbury, MA, has been serving the community since 1926, offering a wide range of vehicle services from maintenance to tires and repairs. Located at 1528 Vfw Pkwy, this location is recognized for its exceptional customer service. Many customers praise the staff, particularly Jason and EJ, for their excellent communication and dedication to providing reliable auto care. Reviews highlight the team's ability to keep clients informed about their vehicle's needs, ensuring a smooth experience. While some customers noted that the location may be understaffed at times, the commitment of the service manager and staff to customer satisfaction remains strong. Services such as oil changes, brake inspections, and engine repairs are handled with care, making it a trusted place for vehicle maintenance. With a focus on affordability and tailored auto care solutions, Firestone Complete Auto Care is a highly recommended choice for West Roxbury residents looking to keep their vehicles in top shape.
Joshua, the customer service rep was the utmost professional, and the mechanics on staff were extremely helpful with answering my questions about tread life and optimal tire replacement time.
July 2025
Joshua Juste customer service was above and beyond, his pleasant demeanor and excellent communication skills was 5 Stars. Keep up the great work.
July 2025
Jason was great at the service desk. Always kept me updated about my car, requirements, suggestions and more. Always when Jason is there, everything works so smoothly and nice. Thank you. Great place to take care of your vehicle
