The CVS Pharmacy in Boston offers pharmacy services, vaccinations, and a wide range of personal care and wellness items. It provides time-saving options like same-day delivery and free in-store pickup, along with weekly deals and an ExtraCare rewards program for savings. Customer experiences at this location vary significantly. Many reviews highlight major issues with customer service, describing employees as unpleasant, seeming bothered when asked for help, and slow to assist even when not busy. Customers report having to ring bells for service, remind staff to apply coupons, and even request bags they have paid for, leading to calls for retraining. However, other reviews present a stark contrast, praising wonderful, gentle, and helpful pharmacists, especially during vaccinations. Some customers note stand-out, amazing service where employees go above and beyond to accommodate them. The atmosphere is described as having alright but basic customer service at times, with neat but occasionally dusty shelves. The pharmacy is often busy with long pickup lines, but the pharmacy staff is frequently commended for being exceedingly patient and professional in managing the crowd, even when customers attempt to skip the line. The overall environment is repeatedly called bizarre and surreal, with unpredictable but often very nice staff interactions contributing to a unique, if strange, experience.
Laura at the Dorchester CVS , know your name and will say Hi with a smile.
July 2024
Wonderful customer services. Thank you for stepping out of your way to help me.
October 2023
I went to CVS for my updated Covid vaccine for 2023-2024. The pharmacist was wonderful. She explained everything to me and was very gentle in giving the vaccine.
