CVS Pharmacy® in BRIGHTON is here to make it easier for you to manage your pharmacy, health and wellness needs with reliable value and help when you need it. Most locations are open 7 days a week to fit your schedule when you need a prescription refill, vaccinations, personal care items, a toy for your pet, healthier snack options on the go and so much more. When you need to save money, we've got you. Shop our weekly deals for savings or join ExtraCare® to get personalized deals and earn rewards. Plus, with time-saving options like same-day delivery* or FREE CVS® Pickup with online orders, we'll keep you moving when life gets busy. Stop in and get what you need where healthier happens together®. Customers generally find the in-person experience at this CVS location to be satisfactory, with the pharmacists described as understanding and helpful, though they can sometimes seem a bit short-tempered due to the often busy and congested nature of the pharmacy. However, the telephone service at this location appears to be a significant issue, as customers report that their calls are frequently unanswered, leading to inefficiencies and frustration. The business may benefit from reviewing its staffing and workflow to ensure that both the in-person and telephone services are adequately managed to provide a consistently positive customer experience.
Absolutely unacceptable customer service. Reporting publicly as “Sahiley” the manager clearly does not care whatsoever about her behavior towards customers. Abhorrent and unfortunate.
June 2024
Put on hold to talk to pharmacist through automated system. After a long wait someone on the pharmacy staff picked up just to hang up. On my next attempt someone picked up and didn't respond. They just had me listen as they typed on their computer for a couple of minutes and then hung up on me without ever speaking to me.
June 2024
Terrible experience at the pharmacy!!! They made me pay my prescriptions twice although it was already prepaid online. Unprofessional staff. I do not recommend this place at all.
