CVS offers a generally positive shopping experience with friendly staff and helpful service. Customers appreciate the welcoming atmosphere and quick assistance, especially at the pharmacy, where the team is described as kind and supportive. The store is larger than it initially appears, with a second floor, though it can feel a bit messy at times. Some items are locked up, which can cause delays, but overall security seems to be improving. During busy nights, staff manage customers efficiently, ensuring a smooth process. The pharmacy is convenient for quick prescription fills, with some customers noting fast service, even within 20 minutes. Respect and dignity are emphasized as important for good customer service. Overall, CVS provides reliable service, friendly employees, and a clean, well-managed environment, making it a good choice for both shopping and pharmacy needs.
Great CVS! The store itself was standard, but the staff was nice, especially Rita. Welcoming experience and I was able to get what I needed quickly!
March 2025
When you first enter, this seems like a smaller CVS until you realize there's a second floor. Overall good service but the store does feel a bit messy. I still don't know why they lock up some of their items. Just get better security instead of making the honest people wait around for someone to unlock the shaving cream.
January 2025
The Pharmacy team at CVS Copley are helpful, supportive and very kind. I don't live near the Copley shop but I'll be using it as my local for prescriptions and medicines from now on.
