Budget Car Rental is a rental service that has received mixed reviews from customers. While some have praised the helpful and friendly staff, others have reported experiencing poor customer service and unfair treatment. One customer mentioned that the staff were unhelpful in explaining the rental rules, and they felt they were treated more like a nuisance than a valued customer. In contrast, another customer had a positive experience, stating that the staff were friendly and efficient, and they were able to get the keys in less than 5 minutes. Several customers highlighted the exceptional service provided by specific staff members, such as DJ, Brittany, and Diane Digracomo. These employees were described as going above and beyond to assist customers, even going so far as to accommodate a customer's needs outside of regular business hours. However, one customer reported a negative experience with a particular staff member who exhibited poor customer service, including lying and charging an additional fee. This customer noted that Budget needs to provide better training and hire more professional staff. Overall, the reviews of Budget Car Rental suggest a mixed experience, with both positive and negative feedback. While some customers have enjoyed excellent service, others have encountered rude and unhelpful staff, which has led to dissatisfaction with the rental experience.
Can't confirm the bad reviews. Helpful and friendly staff, I was out the door with the keys in less than 5 Minutes. The cars interior was "clean enough" for the price.
December 2022
Unprofessional representative and awful customer service by Tiffany. Always take pictures of vehicle at pickup and drop off in order to have proof of any false claims by this location.
July 2022
Friendly and helpful staff at the office and in the garage. Just make sure to memorize the way to get to the cars… the garage is pretty large and “E6” is not row E in the garage but a spot on P3 in the orange area which has different letters itself :)
