Budget Car Rental
Budget Car Rental,
Car RentalHours:
15 Transportation Wy, Boston MA 02128 Hours
About Budget Car Rental
Budget Car Rental receives mixed reviews from customers. Many travelers express frustration with long wait times, often exceeding two hours, especially at the rental desk where only a few staff members are available to serve a large number of customers. Some customers suggest that the process could be improved through better technology, such as self-check-in options. Despite the delays, once at the counter, the car handover is quick, typically taking about five minutes. However, there are complaints about not receiving the booked vehicle, raising concerns about the reliability of reservations. On a positive note, customers appreciate the quality of the cars, describing them as good, with low miles. The return process is generally straightforward, and the staff is noted to be helpful and polite. Overall, while Budget Car Rental has good vehicles and friendly service, the long wait times and reservation issues are significant areas for improvement.
Most Recent Reviews
November 2025
Walter was phenomenal! Very helpful and so friendly! Thanks to Joe as well! Great staff, quick + efficient!
October 2025
Expect at least 1hr wait time. Getting to the rentql car center also takes some time. Patience is key, plan ahead and be prepared. Don't forget to ask for the toll tranponder, you'll be paying tolls left and right. My car was clean as you should expect.
October 2025
They were easy to work with and had our car ready to go. They even upgraded our car choice for free and the attendant was helpful on giving us advice to get to the scenic route without having to go through the bridge or pay tolls. Our car ran great with no issues.
More Comments(386)
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