“We were very please with our new processing rates. Most importantly we were happy that all our point of sale systems were upgraded throughout our 18 restaurants/cafes at a incredibly low cost. ❤️”
“Okay, I’m a young millennial and opened my account online. It was easy and seamless. I got my card everything was fine until I had to get a replacement card. You can’t get a replacement card at the branch OR a virtual card, you have to wait till it comes in the mail and I really hope they change this to become more efficient because waiting 5-7 business days for a card is inefficient in modern times. Other than that, the mobile app is great and easy to use. TIP: Link your bank with another bank to transfer money between them if you’re waiting on your card. On the phone customer service is amazing. No comments on the bank tellers.”
“I received excellent service from Alberto when I opened my account and learned how to use the features in the bank's app. He still helps me today when I have any questions. I highly recommend him.”
“Nice and clean coffee café. I needed an iced coffee because the hotel I was staying at didn't have any. Staff was pleasant, and I received a 50% discount because I'm a Capitol One member.”
“I've been extremely satisfied with the level of service received from this bank. I am proud and happy that there is a black bank in my community. They cater to the unique services and needs of the demographics that larger banks don't focus on. I find their fees and rates to be very competitive. I love the vision of the leader and their accessibility to the community.”
“I can't thank Pree enough for her outstanding support in opening my new account and helping me secure a credit card. From the very beginning, she went above and beyond not only guiding me through the process but also checking in regularly to ensure everything was smooth and stress-free.
As someone new to the country and unfamiliar with the banking system, I was initially overwhelmed, but Pree was truly a beacon of hope. Her patience, professionalism, and proactive approach made everything effortless. What impressed me the most was that I never had to deal with long wait times or unnecessary hurdles she handled everything efficiently and with a smile.
If you’re looking for someone who genuinely cares and provides top-notch service, Pree is the person to go to! Highly recommend!”
8:00 AM - 5:00 PM
57 Seaport Blvd, Boston“great workers they deserve a raise, supper helpful and nice the coffee is up to and above par, the place is also very cozy, especially if you have to get work done or get thoughts off your mind. great place!!”
9AM - 1PM
48 Salem St, Boston“Had an amazing experience with Amy, who was extremely skilled to handle my issues. She was amazing and made me feel extremely valued. I will highly recommend this branch to anyone in need of reliable and trustworthy banking services. Employees can easily make or break company’s reputation and Amy is one of those whose service was absolutely exemplary.”
9AM - 1PM
24 Winter Pl, Boston“This was a surprisingly good experience compared to other branches. Brian and Rochelle were very patient and friendly. They listened to what I needed and took care of everything in a timely manner. The app is generally pretty good, but every now and then you need to do some deposits in person.”
“This place is amazing if you need a quiet cafe to work in or to take a coffee break. The staff are very knowledgeable to help grow your account and maximize on benefits all while enjoying a snack.
Vegetarian options: Most breakfast options are daily free plus the coffee
Kid-friendliness: Your kids can enjoy delicious hot chocolate with desserts
Wheelchair accessibility: Ramp access into cafe”
8:30AM - 4PM
100 Swift St, Boston“They're wonderful, everything about them is great, but they need to update their website, app, and associated technology. I love their manager Lila in particular she is wonderful!! :-)”
“I needed some financial advise and the branch manager, Nick Moore took valuable time out of his day to answer my questions and was beyond kind helping me through everything. Strongly recommend Rockland and if you have questions ask for Nick Moore. Super helpful, many thanks to Nick.”
“Always outstanding customer service! Everyone is reliable, efficient, kind and community focused! Added bonus- City Hall interior space is beautiful and showcases community arts!”
“Great Experience!
Came 30 minutes early to my appointment, and was take in in just 10 minutes. Staff was great, especially Stephanie R. the senior banker. Opened up a new checking account swiftly, and got access to my debit card. Highly recommend!”
“Definitely the best Chase branch I've ever been to! I go out of my way to go to this location just for the excellent customer service. Everyone is genuinely kind and they make errands at the bank pleasant and enjoyable.”
“Great customer service . I had a check stolen from post office box. It was a nightmare, but the staff helped me with everything. Closing opening accounts . Great BOA branch”
9AM - 12PM
687 Centre St, Jamaica Plain“If your looking for a mortgage loan, I highly recommend you reach out to Lou Marcus.A+, fast, honest and he's always gonna be in your corner. We had difficult mortgage and I feel blessed that I got a warrior like Lou.Do not hesitate, if your looking for a mortgage Lou is your guy!”
“Best customer service all the time, best staffs over there. May is so amazing, very caring, another word she’s a gift from Gods. I can say I’m a home owner because of her. Thanks God for Mary ❤️.”
“Best BOA branch in Boston. Juan is super chill and helpful!! Answers all my questions, clear instructions, and honest suggestions! we have such a high efficient and fun conversation. Awesome! Recommend!!”
“Went to Chase today and opened a new account! Ana is the best! Go find her and she’s pretty helpful and professional!
Updated on Oct 2, 2024
Nasrin is another great banker I’ve met at chase bank. She’s very professional and helpful as well, and I got touched knowing her motivating story. Love this chase brunch and the people working here!”
“***************************** was great at giving me the information I need to feel safe he broke it down to me because I called about a letter and I was going to cancel everything but He broke it down to me in details about what is going to happen and what is needed . I do feel like he will be helping me with everything i need on this journey for my credit repair .”
9AM - 1PM
43 Kneeland St, Boston“Service was great from the moment we entered, we had no appointment. Eric huang served us, professional, courteous, efficient and very efficient. We opened a new account for my daughter.”
9AM - 12PM
1413 Tremont St, Boston“The best customer service ever! The branch manager is wonderful she greets every one that walks in with a friendly hello and a smile ? I love Eastern Bank Roxbury Crossing Branch!”
“I came in to cash a check. I didn't even know that my card had been frozen until one of the tellers mentioned it. The manager i believe who goes by lav took care of my card while the teller cashed my check for me! The customer service was amazing!”
“Matt was so easy to work with! Very knowledgeable, creative, always made himself available to answer any questions that came up. I highly recommend him and his team!”